Senior Director, PV Client Support in London

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high‑profile drug and device programs.

Developing And Managing Policy

• Contributes to the PV long‑term vision, as well as strategic targets in support of the PV service line, by setting the strategy and managing PV Requests for Information and Proposals (RFIs and RFPs).
• Driving operational goals by formulating targets for the support teams including Client Services and PV India and ensuring adherence to PV expectations for efficiency, quality, and compliance.
• Contribute to the PV sales goals by leading the PV proposal process and maintaining industry awareness of requirements and trends.
• Lead internal and external forms of consultation, dissemination of the vision, objectives, and philosophy of the organization and function as an authority on PV services.
• Regularly inform Executive Management regarding issues, progress, and developments within the Indian PV team and the Client Services team.

Meeting Financial Targets

• Participate in management of the PV budget as it pertains to the Client Support team.
• Regularly monitor and evaluate the productivity, efficiency, and subsequent financial results of the PV Indian and Client services team.

Leading Client Services And Indian Teams

• Monitor the Client Services and Indian team’s resourcing needs as a part of the greater PV resourcing needs, including evaluation of future needs, participation in the recruitment process, and interviewing candidates for potential hire.
• Coach and guide colleagues, act as a role model, and provide real time feedback to foster growth in employees within the framework of the PV quality, productivity, and compliance benchmarks.
• Manage direct reports including 1:1 meetings, performance reviews, frequent coaching, and redirection of activities as needed.
• Participate in the collaboration of the support teams with other global teams including various activities within the CP and literature surveillance groups and the overall PV business to improve efficiency, effectiveness, and quality including monitoring of key performance indicators (KPIs) and internal metrics.
• Identify, manage or elevate problems, risks, and bottlenecks in work processes and support change while mitigating client, regulatory, and company risks.

Performing Relations Management

• Conduct or support negotiations for complex and sensitive projects with large clients or commercial partners.
• Identify changes needed to improve client satisfaction, provide oversight of quality and compliance, and maintain or provide oversight for governance relationships with clients.
• Responsible for oversight of activities relative to the Indian team following company acquisitions.
• Act as an escalation point for client‑related matters, as needed.
• If necessary, directly oversee the training of Indian staff on the activities as listed: CP activities, including case intake, case triage, case assessment, quality control, secondary/medical review.
• CP workflow state management compliance, both within the case workflow and associated with client exchange and/or regulatory compliance.
• Literature search and review tasks.
• Support PV document management to ensure that all PV related documents are up‑to‑date and consistent with one another.
• Perform quality investigations and participate in process improvement discussions for group activities.

Skills and Experience

• Strong analytical skills and attention to detail, with the ability to interpret and manage large sets of data.
• Excellent communication skills, with the ability to collaborate across teams and explain complex concepts to non‑finance professionals.
• Strong problem‑solving skills and the ability to identify and resolve issues efficiently.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Expert in Excel and Excel‑based pricing tools; VBA experience preferred.
• Excellent time management, organization and problem‑solving skills.
• Knowledge of the biopharmaceutical industry.
• 3+ years of experience in finance, budgeting, or project management, preferably in the CRO industry.
• Experience in supporting and writing RFI and RFP responses.

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

All applications to roles at ProPharma are personally reviewed by a member of our recruitment team. We do not rely on AI screening tools to support our hiring process. You will always receive an outcome to your application so that you have an answer from us – whether you’re successful or not.

Whilst ProPharma supports remote working, we also recognise the value that comes from in‑person collaboration. As such, we encourage any new hires that are based within a reasonably short commute of one of our offices to work on a hybrid basis and spend some time working from that office location, as agreed with your manager. All applications will be treated on their own merit and candidates will not be at any advantage or disadvantage based on their proximity to an office.