At a Glance
- Tasks: Provide essential admin support in drug safety and medical information.
- Company: Join ProPharma, a leader in biotech and pharmaceutical consulting.
- Benefits: Full-time role with a supportive team and growth opportunities.
- Other info: Dynamic office environment in Richmond, North Yorkshire.
- Why this job: Make a difference in patient safety while developing your skills.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 24000 - 28000 £ per year.
For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle.
Due to growth, we are looking for an Administrative Assistant - Drug Safety, based from our office in Richmond, North Yorkshire (DL10 5HX). In this role, you will be responsible for providing administrative support for all aspects of the adverse event and product quality complaint follow-up services provided for the clients of ProPharma, including generating follow-up letters, reporting received follow-up information and tracking all actions into a follow-up database. The role also provides comprehensive administrative support to the Medical Information (MI) Enquiry Handling teams and Senior Management in an accurate and efficient manner.
Responsibilities:- General administrative duties.
- Answering the main telephone line of the Company in a professional manner and transferring calls as appropriate.
- On an ad-hoc basis providing reception cover which includes meeting, greeting, and signing in all visitors to the ProPharma office in a friendly, courteous, and professional manner.
- Supporting the filing clerks, including opening the daily mail received into the company, franking, and posting the mail, filing, archiving and checking stationery stocks.
- Effectively perform in at least three task areas.
- Typing and formatting of Adverse Event (AE) and Product Quality Complaint (PQC) follow-up correspondence (letters, faxes, emails), including assembling necessary enclosures and attachments.
- Quality checking the correspondence produced and sending the correspondence to the customers within the deadlines detailed in the client Working Practices (WPs).
- Adding received solicited follow up information to the AE/PQC report forms, quality checking the report and sending the report form to the client within the deadlines detailed in the client WPs.
- Accurately tracking all follow-up actions performed into the client specific databases.
- In line with the client WPs informing clients on a regular basis when cases have been closed.
- Maintaining a good level of quality in all aspects of the job.
- Complying with the procedures documented in the Company Standard Operating Procedures (SOPs) and Working Instructions (WIs).
- Having a solid working knowledge of, and complying with, the Standard Operating Procedures of ProPharma.
- Working in a professional manner at all times, with clients, customers, team members and management.
- Complying with the Company’s Health and Safety Policies.
- Ensuring the Confidentiality Statement within the Contract of Employment is always adhered to in respect of the data and property of ProPharma, its clients, and employees of the business.
- Ensuring that any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations as described in ProPharma SOPs.
- Able to work within a team in a professional manner.
- Able to work from our office in Richmond, North Yorkshire (Monday - Friday).
- Sound written and oral communication skills.
- Good accuracy and attention to detail skills.
- Solid level of productivity on all tasks.
- Sound organizational and prioritizing skills showing an effective workload management system.
- Able to understand and follow processes.
- Pleasant and professional telephone manner.
- Computer literacy (MS Office).
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits.
Administrative Assistant - Drug Safety in Richmond employer: ProPharma Group
ProPharma is an exceptional employer that fosters a collaborative and inclusive work culture, encouraging employees to be their authentic selves while contributing to meaningful advancements in healthcare. Located in Richmond, North Yorkshire, the company offers comprehensive employee growth opportunities, a commitment to diversity, and a supportive environment where innovative ideas are welcomed. With a focus on professional development and a holistic approach to employee well-being, ProPharma stands out as a rewarding place to build a career in drug safety administration.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Assistant - Drug Safety in Richmond
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ProPharma. Understand their mission and values, especially in drug safety. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administrative roles. Think about how your skills in organisation and communication can shine through. We want to see how you can handle the tasks mentioned in the job description!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional when you walk into the office. A smart outfit shows that you take the opportunity seriously and are ready to represent ProPharma well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Administrative Assistant - Drug Safety in Richmond
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrative Assistant role. Highlight your relevant experience in administrative tasks, especially those related to drug safety or medical information, to show us you’re the right fit!
Show Off Your Attention to Detail:Since this role involves quality checking correspondence and tracking follow-up actions, it’s crucial to demonstrate your attention to detail. Use clear examples in your application that showcase how you’ve maintained accuracy in previous roles.
Be Professional Yet Approachable:We love a friendly vibe! When writing your application, strike a balance between professionalism and approachability. This will reflect the pleasant telephone manner we’re looking for in our new team member.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details directly and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at ProPharma Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrative Assistant - Drug Safety position. Familiarise yourself with the tasks mentioned in the job description, such as generating follow-up letters and tracking actions in databases. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, both written and verbal, be prepared to showcase your skills. Practice answering questions clearly and concisely, and think of examples where you've effectively communicated in previous roles. A pleasant and professional telephone manner is key, so consider doing a mock phone interview with a friend.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position, especially when quality checking correspondence and managing confidential information. During the interview, highlight experiences where your attention to detail made a difference. You could even mention specific tools or methods you use to ensure accuracy in your work.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. This could include inquiries about the team dynamics, the company culture, or how success is measured in the role. Asking insightful questions shows that you're engaged and serious about the opportunity.
