At a Glance
- Tasks: Respond to medical inquiries and ensure patient safety through accurate information.
- Company: Join ProPharma, a leader in medical information and patient safety.
- Benefits: Enjoy remote work, competitive pay, and extensive career development opportunities.
- Other info: Dynamic team culture with a focus on diversity and inclusion.
- Why this job: Make a real difference in healthcare while growing your career in a supportive environment.
- Qualifications: Degree in life sciences or healthcare, fluent in Spanish and English.
The predicted salary is between 25650 - 31350 £ per year.
For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle.
Department: Medical Information
Contract Type: Permanent
Location: UK, Serbia, North Macedonia or Croatia
Do you have a degree in Life Science, Nursing or Medicine, paired with a true passion for patient safety? Are you looking for your next role in a world leading, global, multi-cultural, Medical Information team that can offer fast-track promotional opportunities and continued career development? Are you confident communicating clearly and knowledgeably with customers over the phone and via email in Spanish & English? If you answered yes, then this could be the role for you!
ProPharma helps pharmaceutical, biotech, and medical device companies make sure their products are safe, effective, and meet all the rules. They support companies from early research all the way to getting a drug on the market—and beyond.
ProPharma has more than 25 years of expertise in delivering Medical Information services to our clientele. We specialise in distributing vital information regarding our clients' healthcare products to healthcare professionals, patients, and the wider public. Our dedicated team consists of seasoned healthcare professionals (HCPs) and graduates in life sciences who facilitate the exchange of clinical and scientific information related to drugs and devices, as well as product safety.
What You’ll Be Doing:
- Responding to medical and safety-related enquiries from healthcare professionals, patients, and consumers via phone, email, and web platforms.
- Using approved product information, scientific literature, and internal data to provide clear, accurate responses.
- Documenting and reporting adverse events, product complaints, and other safety concerns in line with regulatory standards.
- Logging all enquiries into internal systems in a clear, timely, and compliant manner.
- Supporting the quality of the service by performing checks on safety reports and medical enquiries.
- Writing high-quality custom medical responses when needed, based on client-approved resources.
- Providing informal training or mentorship to new team members as you develop in the role.
- Contributing to process improvements and suggesting updates to internal procedures.
- Occasionally participating in after-hours coverage on a rotating basis, based on business needs.
What You’ll Bring:
- A degree in life sciences or healthcare-related field.
- Strong communication skills, both written and verbal.
- High attention to detail and a commitment to accuracy.
- An interest in drug safety, medical information, or regulatory affairs.
- A proactive mindset and willingness to learn.
- Fluency (C2) in Spanish and English both written and orally.
WHAT PROPHARMA CAN OFFER YOU:
- Unrivalled career development – more than 95% of Medical Information leadership roles are filled internally.
- Remote working – with over 85% of our workforce successfully working from home, we can offer a flexible, home-based working arrangement.
- Continued learning and development – comprehensive onboarding and full training for all roles.
- Performance-related pay, annual bonus and benefits – our comprehensive benefits package includes health & wellness support, contributory pension scheme, enhanced maternity leave and much more!
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits.
Spanish Speaking Medical Information Specialist - Graduate Opportunity in London employer: ProPharma Group
ProPharma Group is an exceptional employer located in Greater London, offering a part-time Senior Clinical Research Associate role that promotes a healthy work-life balance. With a strong commitment to diversity, equity, and inclusion, the company cultivates a supportive work culture where employees are encouraged to grow professionally through continuous learning opportunities. Joining ProPharma means being part of a dynamic team dedicated to advancing clinical research while enjoying the unique advantages of working in one of the UK's most vibrant cities.
