At a Glance
- Tasks: Provide IT support and resolve tech issues for colleagues via ticket, phone, and chat.
- Company: ProPharma, a leader in biotech and pharmaceutical consulting.
- Benefits: Hybrid work model, structured onboarding, and access to training resources.
- Other info: Diverse workplace committed to inclusion and personal growth.
- Why this job: Kickstart your IT career in a supportive environment with real impact.
- Qualifications: Interest in IT, strong communication skills, and a willingness to learn.
The predicted salary is between 22950 - 28050 £ per year.
For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle.
Start your IT career on a genuinely global service desk as an IT Helpdesk Technician at ProPharma! If you're the person friends and family come to when their laptop plays up, and you've been looking for the role that turns that into a career, this is it. We're looking for an IT Helpdesk Technician to join our Global Service Desk. You don't need years of experience. You need curiosity, a genuine interest in technology, and the kind of personality that puts people at ease when they're frustrated and stuck. Please note: This is a HYBRID role, with 3 days a week at our office in London (EC3A postcode).
What you'll be doing:
- Acting as the first point of contact for colleagues across the business — by ticket, phone and chat
- Monitoring, prioritising and triaging tickets in our service desk platform, making sure nothing slips and SLAs are met
- Resolving Level 1 issues yourself, and growing into more complex Level 2 work as your knowledge builds
- Routing tickets to the right specialist teams when an issue needs escalating
- Monitoring critical line voicemails and picking up urgent issues quickly
- Asking the right questions to get to the bottom of a problem, rather than just the symptoms
- Following up on tickets through to resolution and keeping clear, useful records along the way
What we're looking for:
Essential:
- A real interest in IT and a desire to build a career in it
- Confident, outgoing and comfortable talking to people at all levels — much of this job is communication, not just technology
- Excellent written and spoken English
- A quick learner who's happy to be thrown at something unfamiliar
- A good general understanding of computers, devices and how they fit together
- Well organised, with the judgement to work out what is urgent and what can wait
Desirable:
- An IT-related qualification — a college diploma, BTEC, apprenticeship, foundation degree or degree in IT, Computer Science or similar
- Any hands-on exposure to Microsoft 365, Windows 10/11, Entra ID or Active Directory either through study, a placement, a part-time role or your own tinkering
- Experience in a customer-facing role of any kind
- Any IT certification such as CompTIA A+ or Microsoft Fundamentals
What you'll get:
- Structured onboarding and a clear path from Level 1 into Level 2 support and beyond
- Full access to external training platform for self-paced learning, plus support towards industry certifications
- Exposure to enterprise technology Microsoft 365, Entra ID, Intune
- A manager and a team who are genuinely invested in getting you to the next step.
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
All applications to roles at ProPharma are personally reviewed by a member of our recruitment team. We do not rely on AI screening tools to support our hiring process. You will always receive an outcome to your application so that you have an answer from us - whether you're successful or not.
Whilst ProPharma supports remote working, we also recognise the value that comes from in person collaboration. As such, we encourage any new hires that are based within a reasonably short commute of one of our offices to work on a hybrid basis and spend some time working from that office location, as agreed with your manager. All applications will be treated on their own merit and candidates will not be at any advantage or disadvantage based on their proximity to an office.
IT Help Desk Technician in London employer: ProPharma Group
ProPharma Group is an exceptional employer located in Greater London, offering a part-time Senior Clinical Research Associate role that promotes a healthy work-life balance. With a strong commitment to diversity, equity, and inclusion, the company cultivates a supportive work culture where employees are encouraged to grow professionally through continuous learning opportunities. Joining ProPharma means being part of a dynamic team dedicated to advancing clinical research while enjoying the unique advantages of working in one of the UK's most vibrant cities.
StudySmarter Expert Advice🤫
We think this is how you could land IT Help Desk Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ProPharma Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ProPharma Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ProPharma Group!
✨Direct Apply to ProPharma Group
Let's not forget to apply directly through the ProPharma Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Help Desk Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ProPharma Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ProPharma Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ProPharma Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
