Accounts Receivables / Cash Application Specialist in London

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle.

Job Summary:

The Cash Application and Collection Team Lead role will support the accounting and finance team. This role will maintain the current cash application and collections work as well as reconciliation projects. We are searching for a quick learner who thrives on multitasking. The ideal candidate should have strong fact-finding, problem solving and critical thinking skills along with customer service experience.

Essential Functions:

• Work with billing team to implement changes to improve cash application process.
• Responsible for the daily cash application.
• Identify, investigate, and resolve any discrepancies within historical cash applications.
• Audit billing and customer set-up in Workday.
• Utilize a quick friendly, and customer service-oriented approach in all client communications.
• Proactively contact customers to inquire about payment status for past due invoices through email and phone.
• Establish meaningful relationships with customer AP and Procurement specialists.
• Support sales team by investigating and resolving invoice/payment disputes or errors and develop improvements to facilitate seamless and continuous service moving forward.
• Leverage (at minimum) an intermediate level of Excel knowledge to improve upon and expedite business processes, as well as tasks involved with the reconciliation projects.
• Assist in resolving current invoice disputes and collections as needed.

Necessary Skills and Abilities:

• Analytical, problem-solving skills and communicate effectively with superiors & peers from diverse businesses and regions across the US via phone, email and face-to-face.
• Strong customer service orientation – understanding and acting upon differing needs of diverse stakeholders.
• Excellent verbal and written communication skills – must be comfortable calling customers.
• Ability to stay organized and work independently.
• Experience with Workday ERP preferable but essential.
• Experience with various VMS systems.
• Expertise in MS Office tools, especially Excel.
• Experience working in a professional services industry a strong plus.

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.