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- Tasks: Manage property developments, ensuring safety and community engagement.
- Company: Join FirstPort, the UK's top property management company with over 40 years of experience.
- Benefits: Enjoy competitive salary, private medical insurance, pension contributions, and gym discounts.
- Why this job: Be part of a supportive team, enhance resident experiences, and build community connections.
- Qualifications: Passion for customer service, strong communication skills, and IT proficiency required.
- Other info: Diversity is valued; adjustments made to support applicants during recruitment.
The predicted salary is between 19600 - 26400 £ per year.
Location: Ness Walk, Inverness, Scotland
Salary: £23,605.40 per annum, plus benefits
Hours: Monday-Friday 9am-5pm (35 hours per week)
Who are we? FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Main Responsibilities:
- Maintain a high profile around the development/office, ensuring our residents are checked within our requirements.
- Carry out daily checks ensuring the building is safe and secure, maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
- Keep all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with residents’ family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- In the event of an emergency, call the appropriate response team or authorities.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team/company meetings on a monthly/annual basis.
About you:
- Customer service: a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication: a natural communicator, with the ability to resolve issues and complaints effectively.
- Health & Safety: an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations.
- IT: able to operate Microsoft Office applications, and confident in learning new systems.
- Administration: organised, methodical and experience of keeping accurate records.
- Personal: an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.
The Benefits:
Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity:
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to Apply? Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.
Visiting Development Manager employer: PropertyWeek4Jobs
Contact Detail:
PropertyWeek4Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visiting Development Manager
✨Tip Number 1
Familiarise yourself with FirstPort's values and mission. Understanding their commitment to customer service and community building will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Network with current or former employees of FirstPort on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Visiting Development Manager role, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your customer service skills and ability to handle emergencies. Being able to articulate these scenarios clearly will set you apart in interviews.
✨Tip Number 4
Research the local community in Inverness and any recent developments related to property management. Showing your knowledge about the area and its residents can highlight your commitment to enhancing the customer experience.
We think you need these skills to ace Visiting Development Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Visiting Development Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, communication, and health & safety. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage properties and build community relationships.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional customer service and your ability to handle challenging situations. Mention specific examples from your past experiences that showcase your skills relevant to the role.
Prepare for Questions: Anticipate questions related to your experience in property management, customer service, and emergency response. Prepare concise and relevant answers that reflect your understanding of the role and your problem-solving abilities.
How to prepare for a job interview at PropertyWeek4Jobs
✨Show Your Customer Service Passion
As a Visiting Development Manager, you'll need to demonstrate your commitment to exceptional customer service. Prepare examples from your past experiences where you went above and beyond for customers, especially in face-to-face situations.
✨Communicate Effectively
Effective communication is key in this role. Be ready to discuss how you've resolved issues or complaints in the past. Practise articulating your thoughts clearly and confidently, as this will showcase your natural communication skills.
✨Understand Health & Safety Protocols
Familiarise yourself with health and safety regulations relevant to property management. Be prepared to discuss any previous experience dealing with challenging situations or emergencies, as this will highlight your understanding of the importance of safety.
✨Demonstrate Organisational Skills
This role requires strong administrative abilities. Bring examples of how you've kept accurate records and managed multiple tasks effectively. Highlight your organisational methods and any tools you use to stay on top of your responsibilities.
