At a Glance
- Tasks: Manage residential developments, ensuring safety and community engagement.
- Company: Join FirstPort, the UK's leading property management company with over 40 years of experience.
- Benefits: Enjoy rent-free accommodation, competitive salary, private medical insurance, and exclusive discounts.
- Other info: This is a live-in position, perfect for those seeking a unique work-life balance.
- Why this job: Be part of a vibrant community, enhance customer experiences, and develop your career in a supportive environment.
- Qualifications: Passion for customer service, strong communication skills, and basic IT proficiency required.
The predicted salary is between 22477 - 24999 € per year.
Location: Bedford, Bedfordshire
Salary: £22,477.00 per annum, plus rent free accommodation and other benefits
Hours: Monday-Friday 8am-4pm or 9am-5pm (35 hours per week)
This is a live in position with rent-free accommodation provided.
Who are we? FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Main Responsibilities
- Maintain a high profile around the development/office, ensuring our residents are checked within our requirements.
- Carry out daily checks ensuring the building is safe and secure, maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
- Keep all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with residents’ family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- In the event of an emergency, call the appropriate response team or authorities.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team/company meetings on a monthly/annual basis.
About you
- Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication - a natural communicator, with the ability to resolve issues and complaints effectively.
- Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations.
- IT - able to operate Microsoft Office applications, and confident in learning new systems.
- Administration - organised, methodical and experience of keeping accurate records.
- Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to Apply? Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Development Manager in Bedford
✨Tip Number 1
Familiarise yourself with FirstPort's values and mission. Understanding their commitment to customer service and community building will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Network with current or former employees of FirstPort on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your customer service skills and ability to handle emergencies. Being able to articulate these situations clearly will set you apart during the interview process.
✨Tip Number 4
Research common challenges faced in residential management roles. Being knowledgeable about these issues and having potential solutions ready to discuss can show your proactive approach and readiness for the role.
We think you need these skills to ace Residential Development Manager in Bedford
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the key responsibilities and requirements for the Residential Development Manager position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, health & safety, and administration. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage a residential development effectively.
Write a Compelling Cover Letter:Your cover letter should express your passion for providing exceptional customer service and your ability to build relationships. Mention specific examples from your past experiences that showcase your communication skills and problem-solving abilities.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at PropertyWeek4Jobs
✨Show Your Customer Service Passion
FirstPort values exceptional customer service, so be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your face-to-face interactions and any positive outcomes that resulted from your efforts.
✨Demonstrate Communication Skills
As a Residential Development Manager, effective communication is key. Be ready to discuss how you've resolved issues or complaints in the past. Use specific examples to illustrate your ability to connect with residents and build relationships.
✨Highlight Health & Safety Awareness
Understanding health and safety is crucial for this role. Prepare to talk about your experience dealing with challenging situations and how you prioritise safety in your work environment. This will show your potential employer that you take these responsibilities seriously.
✨Be Organised and Methodical
The role requires keeping accurate records and managing contractors effectively. Share your strategies for staying organised and detail-oriented, perhaps by discussing tools or methods you use to maintain records and ensure tasks are completed on time.
