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- Tasks: Deliver amazing customer experiences and support sales operations in a dynamic tech environment.
- Company: Join PropertyPal, Northern Ireland’s favourite property portal with a strong reputation.
- Benefits: Enjoy flexible hybrid working, generous leave, private healthcare, and ongoing training.
- Why this job: Make a real impact on clients' success while developing valuable skills in customer support and sales.
- Qualifications: 3+ years in customer service or sales, strong communication, and problem-solving skills.
- Other info: Opportunities for career growth and a fun, inclusive culture await you!
The predicted salary is between 24000 - 36000 £ per year.
JobTitle: Sales and Support Executive
Location: Belfast / Hybrid
Department: Customer Success Department
Salary: £30,000
Contract: Full-time (9am – 5pm)
Are you passionate about delivering amazing customer experiences and ready to play a key role at one of Northern Ireland’s best-loved tech & media companies? At PropertyPal, we believe every interaction counts. Join us as a Sales and Support Executive and help shape the future of property search — making home moves smoother and our clients’ businesses even more successful.
About PropertyPal
PropertyPal is Northern Ireland’s favourite property portal — trusted by thousands to find their dream home and by estate agents to power their business. We are a forward-thinking, innovative company built on strong values, a fantastic reputation, and a genuine passion for making the home moving journey easier, smarter, and more enjoyable for everyone.
About the Role
We are looking for a proactive and adaptable Sales and Support Executive to join our team. This is a dual role, split between providing customer support and assisting with sales operations. Most of your time will be spent helping our business clients, but you’ll also occasionally advise the general public, guiding them to the right information.
Reporting to the Head of Customer Partnerships, you’ll play a vital part in delivering excellent experiences, supporting client success, and helping PropertyPal grow. We’re seeking someone energetic, forward-thinking and ready to share ideas and improve how we work.
Role Responsibilities
Customer Support & Relationship Management
- Serve as the first point of contact for client and consumer queries, responding promptly via ticket channels, email, and telephone
- Deliver clear, empathetic advice and guidance; direct consumers from the general public to estate agents where appropriate
- Resolve a wide variety of requests (technical support, account queries, billing, etc.), liaising with internal teams to ensure timely solutions
- Accurately maintain records of customer interactions and update client account information
- Foster strong working relationships with all departments, ensuring seamless collaboration and service delivery
- Take responsibility for initiatives to improve Customer satisfaction
Sales Assistance & Operational Support
- Support the sales team with administrative tasks, preparation of data, sales materials, and performance reports
- Assist with the client onboarding process, coordinating communication and ensuring a smooth experience for new clients
- Help deliver engaging client training sessions, both online and in person, empowering estate agents to get the most from our tools and services
- Gather and share feedback from clients and colleagues to continually improve sales processes and the customer experience
- Contribute ideas for refining processes, systems, and resources—always looking for ways to boost efficiency and enhance outcomes
- Share insights on recurring client pain points to help develop proactive solutions
What We’re Looking For
- Strong communication and problem-solving skills
- Ability to adapt between customer-facing and behind-the-scenes support
- Organised, detail-oriented, and confident handling data and building reports based on data inputs
- Comfortable with software tools (full training provided)
- A collaborative team player who enjoys building relationships
- Commercial acumen
Qualifications and Experience
- Minimum 3 years working in a customer services and/or sales role
- Proven experience with computers and software in a service environment
- Ability to communicate effectively with people via phone and email
- Skilled at working to deadlines whilst maintaining attention to detail
- Confidence in building rapport and positive relationships with clients and team members
Why You’ll Love Working with Us
We believe our team do their best work when they are supported, valued, and able to enjoy life both in and out of the office. Here’s what you can look forward to:
- Flexible, hybrid working: Blend home and office in a way that suits your lifestyle
- Generous leave: 25 days annual leave, 11 bank holidays, plus extra days for loyalty, your birthday, and moving house
- Comprehensive support: Private healthcare (including your family), pension, free parking, and a home office budget
- Learning and community: Industry networking, volunteering days, regular social events, and ongoing training
- The latest tech: Modern laptop, accessories, and any tools you need
- Inclusive, fun culture: Work alongside people who care, share ideas, and celebrate success
Career Development and Progression
At PropertyPal, we are committed to helping you grow as our company grows. We value initiative and invest in helping our people reach their full potential. In this role you will:
- Gain broad experience in both customer support and sales operations, building valuable skills for the tech and property sectors
- Be encouraged to take ownership of projects and lead improvements that make a real difference
- Receive ongoing training and career support tailored to your goals
- Have opportunities to progress within the company in areas such as customer success, account management, or sales
How to Apply
If this sounds like the perfect next step in your career, we’d love to hear from you!
To apply, simply submit your CV and a short cover letter here , telling us why you’re excited about the role and what makes you a great fit.
If you have any questions before applying, feel free to get in touch—we’re always happy to chat.
We can’t wait to hear from you!
Closing Date: 17th October 2025
How to Apply
To apply please submit your CV and cover letter here .
NOTE FOR AGENCIES:
PropertyPal accepts direct applications only. This means, we will not accept any CVs or communication from agencies. If you are an agency, please do not send us any CVs, unless your company has been specifically instructed to do so by PropertyPal. If your agency happens to send us an unsolicited CV and we happen to hire that candidate, we will not be liable for any fees. Submission of any unsolicited CVs will be deemed evidence of you accepting these terms.
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Sales and Support Executive employer: PropertyPal Ltd
Contact Detail:
PropertyPal Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Support Executive
✨Tip Number 1
Get to know the company inside out! Research PropertyPal, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Sales and Support Executive role. Highlight your customer service experience and how you can help make home moves smoother for clients.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the PropertyPal team!
We think you need these skills to ace Sales and Support Executive
Some tips for your application 🫡
Show Your Passion: When writing your cover letter, let your enthusiasm for delivering amazing customer experiences shine through. We want to see that you’re genuinely excited about the role and how you can contribute to making home moves smoother.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements and how they relate to the Sales and Support Executive role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications and fit for the role quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter, and it ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at PropertyPal Ltd
✨Know the Company Inside Out
Before your interview, take some time to research PropertyPal. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Sales and Support Executive, strong communication is key. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in customer service or sales. Be ready to discuss these scenarios and the steps you took to resolve them. Highlighting your problem-solving skills will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities at PropertyPal. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.