Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, Dundee, St. Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as Associate Compliance Co-ordinator. This is a full-time, permanent position located in our city centre Edinburgh office 10 Sunnyside, Edinburgh, EH7 5RA. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary is £27,500pa.
What the job involves for a Associate Compliance Co-ordinator: -
Main Job Purpose
- Support the day-to-day operation by auditing, shadowing and coaching the department and the individual’s performance to achieve KPI’s and agreed service levels.
- Drive a high level of performance throughout the team ensuring all compliance regulations are met in the required time, and all processes are being followed.
- Support the team manager with, allocating out jobs, training, training plans, developing the team, shadowing 1-2-1’s and any potential recruitment.
- Work with contractors and other third parties to ensure work is carried out and done in a timely manner.
- Work collaboratively with other team members in department and rest of the business to ensure the correct support and achieving business objectives.
What the role involves
- Always be available as a first point of support for Compliance co-ordinators and questions from colleagues in other teams.
- Assist co-ordinators with escalations and work to resolve any issues at first stage.
- Escalate any matters to the Compliance Team Managers when required.
- Overview of shared Outlook inboxes and allocating work to co-ordinators accordingly.
- Action incoming unassigned emails within 48 hours of receipt. Delegate to co-ordinators if required.
- Run reports from our Property Management software program Reapit to generate and format monthly workload lists in Microsoft Excel spreadsheets. Upload these to a Microsoft Sharepoint server and allocate work from these lists to co-ordinators where required.
- Responsibility to ensure that team members are updating entries on spreadsheets to assist Compliance team managers with reporting requirements.
- Assume responsibility for a portfolio landlord and looking after the certification requirements of all their properties. Have a revolving portfolio of active jobs – approx. 50. This may also require covering for holidays or sickness.
- Assist and support co-ordinators with right of access applications to Housing Property Chamber.
- Coaching sessions with co-ordinators to support and drive the team to build and share knowledge.
- Assist the team to reach individual and team KPIs and targets.
- Ensure the team are working collaboratively with other areas of the business.
- Training new staff – complete full training with new compliance team members and any shadow training needed for colleagues starting in other areas of the business.
- Weekly meetings with Compliance Team Managers to review team performance.
- Keep up to date with any compliance or property regulation changes that occur and communicate this with the co-ordinators when required.
- Assist with team recruitment (when required).
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:-
- Preferred ARLA/Letwell Qualification
- Leadership/people management skills with experience in leading a team
- IT literate and good technical skills
- Strong communication and interpersonal skills
- Good conflict resolution and problem-solving skills
- Ability to identify improvements and efficiency
- Experience of fast paced working environment
At DJ Alexander, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.
Here's what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!
We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Join us and experience a workplace that truly values you. Apply today!
