Cleaning Team Leader - SPA (weekends) in London

PSS group are a nationwide Soft Facilities Services provider, who work with some of the biggest names in retail, entertainment, facilities management and more.

Job Purpose

To lead and supervise the cleaning team in maintaining exceptional standards of cleanliness, hygiene, presentation, and safety throughout the spa facility. The Cleaning Supervisor will ensure all cleaning duties are completed efficiently, support the development and performance of the cleaning team, and contribute to delivering a premium guest experience in line with the spa's operational and brand standards.

Key Responsibilities

• Supervise, support, and motivate the cleaning team to consistently achieve high standards of cleanliness and presentation.
• Allocate daily cleaning duties and ensure workloads are managed effectively.
• Conduct regular inspections of all spa areas to ensure standards are maintained.
• Provide on-the-job training, coaching, and guidance to cleaning operatives.
• Monitor staff attendance, punctuality, performance, and conduct.
• Assist with recruitment, induction, and ongoing development of cleaning staff.
• Act as the first point of contact for the cleaning team during shifts.

Cleaning & Operational Duties

• Ensure all areas of the spa are cleaned and maintained to the highest standards, including treatment rooms, relaxation areas, changing rooms, toilets, showers, poolside areas, saunas, steam rooms, reception areas, and staff facilities.
• Undertake cleaning duties alongside the team when required.
• Carry out routine audits and quality checks to ensure compliance with cleaning schedules.
• Coordinate and oversee periodic deep-cleaning programmes.
• Ensure cleaning equipment is maintained, stored correctly, and fit for purpose.

Stock & Resource Management

• Monitor stock levels of cleaning products, consumables, and PPE.
• Place orders or notify management when stock replenishment is required.
• Ensure cleaning materials are used efficiently and stored safely.
• Maintain accurate cleaning records, checklists, and inspection reports.

Health, Safety & Compliance

• Ensure compliance with all Health & Safety policies and procedures.
• Promote safe working practices and ensure adherence to COSHH regulations.
• Conduct regular workplace inspections and risk assessments where required.
• Report and elevate maintenance issues, defects, hazards, accidents, and incidents promptly.
• Ensure all cleaning staff are trained in the safe use of chemicals and equipment.
• Maintain high standards of hygiene and infection prevention throughout the facility.

Customer Service

• Support the delivery of an outstanding guest experience through exceptional standards of cleanliness.
• Respond professionally to guest concerns or feedback relating to cleanliness and presentation.
• Liaise effectively with spa management and other departments to ensure operational requirements are met.
• Lead by example through professional conduct, appearance, and customer service standards.

Administrative Responsibilities

• Complete shift reports, cleaning audits, and performance documentation as required.
• Monitor completion of cleaning schedules and compliance records.
• Assist management with workforce planning and rota coverage.
• Attend management meetings, team briefings, and training sessions as required.

Person Specification

• Previous supervisory or team leader experience within a cleaning, hospitality, leisure, healthcare, or facilities environment.
• Strong knowledge of cleaning methods, products, and hygiene standards.
• Experience managing and motivating teams.
• Excellent organisational and time-management skills.
• Good communication and interpersonal skills.
• Ability to work independently and make decisions within established procedures.
• Reliable, flexible, and professional approach to work.
• Experience working within a spa, leisure centre, hotel, wellness facility, or luxury hospitality environment.
• COSHH certification or knowledge of COSHH regulations.
• Experience conducting audits, inspections, and quality checks.
• Knowledge of health and safety legislation relevant to cleaning operations.
• Leadership and people management.
• Strong attention to detail.
• Problem-solving and decision-making.
• Excellent organisational skills.
• Ability to prioritise tasks in a fast-paced environment.
• High standards of professionalism and accountability.
• Commitment to delivering exceptional customer service.

Health & Safety Responsibilities

• Promoting a positive health and safety culture within the cleaning team.
• Ensuring compliance with all company policies, procedures, and legislative requirements.
• Monitoring safe use and storage of cleaning chemicals and equipment.
• Reporting and investigating accidents, incidents, and near misses where required.
• Ensuring team members use appropriate PPE and follow safe systems of work.

Equality, Diversity & Inclusion

The company is committed to creating an inclusive workplace where all employees, guests, and visitors are treated with dignity, fairness, and respect. All employees are expected to support and promote these principles.

Additional Information

This role requires flexibility to work evenings, weekends, bank holidays, and special events in line with business requirements. The Cleaning Team Leader is expected to lead by example, maintain the highest standards of cleanliness, and support the delivery of a premium spa experience for all guests.