Sales Support Administrator in Altrincham

At Property Perspective, we specialise in helping Housebuilders facilitate the sale of New Build homes through Part Exchange and Assisted Move schemes. We pride ourselves on being trusted partners, with a wealth of New Build and Housebuilder expertise. What sets us apart is our comprehensive service from the initial valuation to final completion. We are unique, in that we have our own nationwide team of dedicated Valuers who personally visit and value each property. Our head office is in the heart of Altrincham, which is extremely well-connected to many local and Greater Manchester transport links.

We foster a progressive, positive workplace, offering strong support for career growth, personal development, and competitive remuneration. We’re dedicated to helping you build expertise within the property market, surrounded by a team and environment that aims to make work enjoyable and fulfilling. We value our owner-managed family feel and open-door policy while striving for dynamism and excellence in all we do.

Job Description

• You will be the first point of contact, handling all incoming calls professionally.
• Gather the caller’s name, related property details, and query purpose before transferring to the appropriate team member.
• Monitor the enquiries inbox, ensuring all queries are addressed.
• Move resolved queries to the "DEALT WITH" folder to maintain inbox organisation.
• Proactively resolve customer enquiries to their fullest extent before escalating them to an Account Manager.
• Quickly assess the client’s position and provide updates as needed.
• Email completion letters in compliance with Ombudsman regulations.
• Follow up on unanswered calls within Property Perspective's acceptable time frame.
• Schedule introduction calls with valuers when necessary.
• Manage general office tasks, including maintaining plants, restocking dishwasher soap, milk, and coffee, and ensuring the photocopier is operational.
• Handle office supply orders.
• Welcome visitors, offer refreshments and inform the relevant team members of their arrival.
• Book viewings.
• Collect full details from applicants (name, phone, email, buyer status – FTB/NDP/SSTC, financial status – cash/mortgage).
• Record all viewing details and ensure vendor contact.
• Confirm unverified viewings and notify vendors/buyers accordingly.
• Chase feedback from applicants post-viewing (three attempts: two calls, one email).
• Update viewing feedback in the system, including all contact notes and initials.
• Notify vendors of feedback, record details, and complete Vebra feedback tasks.
• Record offers available when account managers or assistants are unavailable.
• Send Weekly Figures detailing current offers, sales agreed and other activity as required.

Experience

• Effective communication skills, written and verbal.
• Good administrative and organisational skills.
• A good level of numeracy.
• Excellent MS Office skills, Word, Excel, and Outlook.
• Effective time management with the ability to plan and manage priorities and weekly deadlines.
• Ability to self-manage competing work demands.
• Strong team player able to work effectively with all departments, colleagues, and clients.
• Ability to provide a positive and professional service to clients and colleagues.
• Empathy with the mission, objective, and values of Property Perspective.

What we offer

• Monday to Friday 9.00am – 5.30pm (5pm finish on a Friday).
• Pension.
• Opportunity to earn overtime, paid or taken as an extra holiday.
• Regular team-building events.
• Support of local and national charities and events.
• Coffee machine.
• Regular incentives, including vouchers for local shops and restaurants.