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- Tasks: Assist residents, manage inquiries, and maintain high service standards at the reception desk.
- Company: Join a leading residential property investment company known for its upmarket developments.
- Benefits: Enjoy a competitive salary, commission, and flexible working hours with time off in lieu.
- Why this job: Be the face of a thriving community, enhancing resident experiences and ensuring top-notch service.
- Qualifications: Customer service experience is essential; property experience is a plus but not required.
- Other info: Work a 5-day week with occasional Saturdays, perfect for balancing work and study.
The predicted salary is between 28000 - 30000 £ per year.
Our client is a leading, upmarket residential property investment and development company, and they are currently looking to recruit an Assistant Manager to join their thriving build-to-rent division. They are a well-established and respected business, and this role has been created to ensure top-tier service for their residents from move-in day and throughout their tenancy.
As the main point of contact at the Redhill reception desk, you're tasked with promptly and adeptly addressing any inquiries or concerns residents may have. Moreover, you'll assist the General Manager in proactively maintaining the building. Your primary duty is to uphold service standards, ensuring residents consistently experience excellence. Additionally, you'll support the General Manager and Head of Operations in managing the building's health and safety protocols.
This role involves working front of house and will include a lot of resident interaction to enhance their experience, therefore, it is absolutely essential that you deliver a consistent first-class customer service at all times!
Responsibilities will include:
- Provide exceptional customer service to both current and prospective residents
- Address day-to-day inquiries promptly and efficiently throughout residents' tenancy
- Welcome residents upon move-in and ensure their apartment meets company standards before occupation
- Maintain front-of-house standards and uphold the upkeep of communal areas
- Conduct viewings for potential residents
- Proactively solicit feedback from residents to enhance performance
- Assist residents with maintenance requests and address any defects promptly
- Support home inspections and assist with necessary arrangements
- Manage general administration tasks and maintain records, including inventory bookings, check-out reports, and filing tenancy paperwork and legal documents, ensuring resident accounts are regularly audited and updated in the property management system
- Maintain comprehensive records of all communications, including emails, conversations, requests, and complaints, using the Property Management System
- Support the General Manager in ensuring Health & Safety compliance.
Personal specification:
- Property experience desirable but not essential (a background in hotel, airline, or similar industry would be beneficial)
- Previous customer service experience is essential
- Excellent verbal and written communication skills
- Excellent organisational skills and time management
- A can-do attitude
- IT literate – experience using Reapit would be advantageous
- A desire to always deliver the best service and put our residents first.
This exciting opportunity will pay a basic salary of £28,000 to £30,000, plus commission and quarterly discretionary bonus equating to a package of c. £35,000 to £40,000. Working hours are Tuesday to Friday from 9.30am to 6.30pm. You will be required to work 3 out of 4 Saturdays per month from 10am to 4pm. You will get the following Monday back in lieu for working the Saturday.
Resident Manager employer: Property Personnel
Contact Detail:
Property Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Manager
✨Tip Number 1
Familiarise yourself with the property management industry, especially the build-to-rent sector. Understanding current trends and challenges can help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've gone above and beyond for clients in previous roles. This will demonstrate your commitment to providing exceptional service.
✨Tip Number 3
Network with professionals in the property management field. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at companies like ours.
✨Tip Number 4
Research our company culture and values. Tailoring your approach to align with what we stand for will show that you're not just looking for any job, but that you're genuinely interested in being part of our team.
We think you need these skills to ace Resident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and property management. Emphasise any roles where you interacted with clients or managed inquiries, as this is crucial for the Resident Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific examples from your past experiences that demonstrate your ability to handle resident inquiries and maintain high service standards.
Highlight Relevant Skills: In your application, focus on skills such as communication, organisation, and time management. These are essential for the role, so provide examples of how you've successfully used these skills in previous positions.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a residential property environment. Mention your desire to enhance resident experiences and your commitment to maintaining high standards of service.
How to prepare for a job interview at Property Personnel
✨Showcase Your Customer Service Skills
As the role heavily focuses on customer interaction, be prepared to share specific examples of how you've provided exceptional service in previous positions. Highlight your ability to handle inquiries and resolve issues efficiently.
✨Demonstrate Organisational Skills
The job requires excellent organisational abilities. Discuss how you manage your time and tasks effectively, perhaps by sharing a situation where you successfully juggled multiple responsibilities.
✨Familiarise Yourself with Health & Safety Protocols
Since you'll be supporting health and safety compliance, it’s beneficial to have a basic understanding of relevant regulations. Research common health and safety practices in residential settings to discuss during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to resident complaints or maintenance requests, and think about how you would address these situations while maintaining high service standards.
