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- Tasks: Engage with clients, manage enquiries, and conduct property viewings.
- Company: Join a leading London developer redefining the rental experience.
- Benefits: Enjoy a competitive salary, bonuses, and no weekend work!
- Why this job: Develop your sales skills while shaping a vibrant community.
- Qualifications: No experience needed; just a passion for property and great communication skills.
- Other info: Full-time role with Monday to Friday hours, perfect for students!
The predicted salary is between 24000 - 28000 £ per year.
If you have a genuine interest in the Build-to-Rent sector, are enthusiastic, customer-focused, and eager to learn, this may be the role for you!
Our client is the Build to Rent (BTR) arm of a leading London-based developer that was created to redefine the rental experience by offering beautifully designed, purpose-built homes alongside exceptional service and a curated lifestyle. They are currently looking for a motivated and customer-focused Leasing Associate to join them on-site at their flagship Build-to-Rent (BTR) development in North Acton. This is a fantastic opportunity to develop your sales and customer service skills while gaining hands-on experience in the fast-growing BTR sector.
In this front-facing role, you’ll play a key part in delivering a seamless and engaging leasing journey supporting prospective residents from their first enquiry through to move-in. As a valued member of the team, you’ll work closely with colleagues across departments to ensure an exceptional resident experience. This is your chance to grow professionally while helping to shape a welcoming, connected community.
Key responsibilities include:
- Represent the brand with professionalism and enthusiasm, reflecting their values and high service standards
- Provide outstanding customer service to clients, partners, and residents
- Achieve monthly leasing targets and KPIs
- Register and manage applicant enquiries both in person and over the phone, following company procedures
- Prepare and launch apartments to market
- Present the company’s full suite of services to potential clients and partners
- Complete detailed pre-qualification conversations with prospective residents
- Conduct property viewings in line with company standards
- Collaborate with Property Management and Administration teams to ensure smooth deal progression and resident onboarding
- Conduct mid-tenancy inspections and oversee check-in/check-out procedures including the creation of inspection summary reports
- Assist with first-line complaint handling and resolution
- Advise clients and internal teams on market trends and conditions
- Support the planning and hosting of resident events, occasionally outside of standard working hours
- Represent the business at exhibitions, corporate events, and promotional activities
- Take on additional ad hoc tasks as required to support team goals.
Personal specification:
- A genuine interest in property and the Build to Rent sector
- Previous experience in sales or customer service is a plus — but not essential as training will be provided
- Excellent verbal and written communication skills, with the ability to tailor messages to different audiences
- Strong organisational skills and an ability to manage competing priorities
- A proactive, positive attitude and commitment to outstanding customer service
- A willingness to go above and beyond to ensure a first-class resident experience
- A positive, can-do attitude and be a team-player.
The package for this role will include a basic salary of £24,000 to £28,000, plus performance-related bonuses of up to £6,000 per annum. Working hours will be Monday to Friday from 9am to 5.30pm. NO WEEKENDS!
Leasing Associate employer: Property Personnel
Contact Detail:
Property Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Associate
✨Tip Number 1
Familiarise yourself with the Build-to-Rent sector. Research current trends, key players, and what makes a great leasing experience. This knowledge will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the property industry. Attend local events or join online forums related to property management and leasing. Building connections can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of specific examples from your past experiences where you went above and beyond for a customer. This will highlight your commitment to providing outstanding service, which is crucial for this role.
✨Tip Number 4
Practice your communication skills. Since the role involves interacting with clients and residents, being able to tailor your message to different audiences is key. Consider role-playing scenarios with friends or family to build your confidence.
We think you need these skills to ace Leasing Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Leasing Associate position. Understand the key responsibilities and personal specifications required, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in sales or customer service, even if it's not extensive. Emphasise any skills that align with the role, such as communication, organisation, and a proactive attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your genuine interest in the Build-to-Rent sector. Mention specific reasons why you want to work for this company and how your values align with theirs. Use examples from your past experiences to demonstrate your enthusiasm and customer-focused mindset.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Property Personnel
✨Show Your Enthusiasm for the Sector
Make sure to express your genuine interest in the Build-to-Rent sector during the interview. Research the company and its values, and be ready to discuss why you are passionate about redefining the rental experience.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight how you went above and beyond to ensure a positive experience for clients or customers, as this role heavily focuses on delivering exceptional service.
✨Be Ready to Discuss Sales Targets
Since achieving leasing targets is a key responsibility, be prepared to talk about any previous sales experience or how you would approach meeting targets. Show that you understand the importance of KPIs and are motivated to achieve them.
✨Exhibit Strong Communication Skills
Practice articulating your thoughts clearly and confidently. The role requires excellent verbal and written communication skills, so be ready to demonstrate your ability to tailor messages to different audiences during the interview.
