Block Manager in London

Our client is a modern, partner-led, full-service property consultancy based in central London. They offer a diverse range of professional services and place their clients at the heart of everything they do.

They are currently seeking a motivated Block Manager with strong communication skills and a willingness to learn. Our client is looking for someone who possesses excellent organisational skills, is commercially aware, and has the confidence to manage competing priorities across a varied portfolio.

This block management role is ideal for proactive individual who is solutions-focused and committed to delivering exceptional customer service, whilst ensuring compliance with lease obligations and relevant legislation. If this sounds like you, please get in touch!

Responsibilities will include:

• Ensure management obligations are delivered in accordance with management agreements and leases
• Conduct routine property inspections and prepare inspection reports with action points
• Prepare, monitor and manage annual service charge budgets supported by the Senior Property Manager
• Review service charge expenditure and approve invoices
• Monitor arrears and work with the accounts team to recover outstanding balances
• Assist in the preparation of year-end service charge accounts and liaise with accountants and auditors as required
• Manage routine maintenance and reactive repairs
• Assist in coordinating major works projects and with statutory consultation requirements
• Monitor contractor performance, standards of work and health and safety compliance
• Develop and maintain positive relationships with clients, residents and leaseholders
• Prepare for and attend AGM, directors' and resident meetings, supported by the Senior Property Manager
• Respond promptly and professionally to enquiries, complaints and service requests
• Ensure properties remain compliant with all relevant health and safety legislation and statutory requirements
• Monitor compliance documentation including fire risk assessments, asbestos surveys, lift inspections, water hygiene testing and other statutory obligations
• Assist with building insurance administration and claims management
• Ensure compliance with landlord and tenant legislation, lease obligations and company procedures
• Identify opportunities to improve service delivery and operational efficiencies
• Assist with the onboarding of new management instructions
• Support business development initiatives and client retention strategies
• Maintain up-to-date knowledge of property management legislation and industry best practice.

Personal profile:

• Previous experience managing a residential leasehold and block management portfolio
• Understand service charge management, budget preparation and expenditure control
• Familiar with Section 20 consultation processes and basic understanding of major works procedures
• Knowledge of health and safety compliance (risk assessments, fire safety, building compliance documentation)
• Ability to interpret leases and lease obligations
• Strong organisational skills with the ability to prioritise tasks and meet deadlines
• Good communication skills (written and verbal) for dealing with residents, tenants, and contractors
• Confident using Microsoft Office (Excel, Word, Outlook) and property management software systems
• Studying toward or holding TPI (The Property Institute) or AssocRICS/MRICS qualifications.

This block management role is offering a salary of c. £35,000 dependent on experience.

Our client believes their people are central to their success. They foster a culture where individuals are empowered to takeownership, develop lasting client relationships and contribute to the continued growth of the business.