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- Tasks: Greet residents, handle inquiries, and ensure top-notch customer service.
- Company: Join PMR, a leader in luxury residential staffing across the UK.
- Benefits: Earn between £12.00 to £13.15 per hour with flexible shifts.
- Why this job: Be part of a dynamic team in a luxury setting while enhancing your hospitality skills.
- Qualifications: Experience in 4/5* hospitality or luxury residential environments is required.
- Other info: References and a disclosure check are needed for successful applicants.
Description PMR provide staff to luxury residential apartments across the UK and we are currently seeking temporary staff to join our expanding team! The residential site is based in Leicester, LE1 Should you be looking for additional shifts on your days off, or are just looking for work please get in touch. Hourly rates vary between buildings, from £12.00 per hour to £13.15 per hour. Duties include: – To meet and greet the residents, and answer enquiries by telephone, email, or callers to the front desk. – Assist the residents, guests and visitors with reasonable job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. – To ensure that the highest levels of customer care and service are always maintained. – Deal effectively with complaints, take the correct action and remain courteous. – Ensure effective security of residents and the building at all times including manning any CCTV and aiding the smooth running of car parking facilities. We are seeking candidates who have worked within the 4/5* hospitality sector and have luxury hotel or residential block experience. Successful applicants must provide two references and will also undertake a disclosure check for unspent criminal convictions. AMRT1_UKCT …
Temporary Day Concierge, Leicester - Luxury Residential employer: Property Management Recruitment
Contact Detail:
Property Management Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Day Concierge, Leicester - Luxury Residential
✨Tip Number 1
Make sure to highlight any previous experience in luxury hospitality or residential settings during your conversations. This will show that you understand the high standards expected in this role.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and how to handle complaints effectively. Being able to demonstrate your problem-solving skills can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially in greeting residents and handling inquiries. A warm and professional demeanor is crucial for a concierge role.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts. Showing that you are willing to work on short notice can make you a more attractive candidate.
We think you need these skills to ace Temporary Day Concierge, Leicester - Luxury Residential
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Temporary Day Concierge position. Understand the key responsibilities and required skills, especially those related to customer service and security.
Highlight Relevant Experience: When writing your application, emphasize any previous experience in the 4/5* hospitality sector or luxury residential environments. Use specific examples to demonstrate your ability to meet and greet residents and handle enquiries effectively.
Customer Care Focus: Make sure to convey your commitment to providing high levels of customer care in your application. Mention any relevant training or experiences that showcase your ability to deal with complaints and maintain a courteous demeanor.
References and Background Check: Prepare two professional references who can vouch for your experience and character. Be ready to undergo a disclosure check for unspent criminal convictions, as this is a requirement for the role.
How to prepare for a job interview at Property Management Recruitment
✨Showcase Your Customer Service Skills
Since the role emphasizes high levels of customer care, be prepared to share specific examples from your past experiences in hospitality. Highlight situations where you went above and beyond to assist guests or resolve complaints.
✨Demonstrate Your Communication Abilities
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle inquiries and maintain professionalism in various situations.
✨Familiarize Yourself with Security Protocols
Understanding security measures is crucial for this role. Research common practices in luxury residential settings and be prepared to discuss how you would ensure the safety of residents and the building.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of potential scenarios you might face as a concierge and how you would handle them, especially regarding guest complaints and special requests.
