Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of housing services, helping customers and resolving issues.
- Company: Join a supportive Housing Association making a difference in the community.
- Benefits: Earn £21.38 per hour with flexible hours and potential for contract extension.
- Other info: Enjoy a dynamic role with opportunities for growth and learning.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 19453 - 19453 £ per year.
A 3-month temporary contract (extension likely) for a Customer Liaison Officer covering sites across Havant and Hayling Island. The role is community-facing, ideal for someone who thrives working independently, enjoys direct customer contact, and is confident managing a varied workload across housing, estates, lettings, income, and ASB.
The successful candidate will act as the primary local contact for stakeholders, resolving issues, coordinating actions across internal teams, and upholding high service standards throughout.
Key responsibilities include:
- Provide a visible, accessible face-to-face service to renting customers, homeowners, and shared-owners in line with the Service Style.
- Coordinate and track actions with Estate Services, Asset Services, and Specialist teams to resolve customer issues and meet or exceed expectations.
- Complete regular estate inspections, identifying and addressing quality and safety issues promptly.
- Address anti-social behaviour, fly-tipping, graffiti, and safeguarding concerns in line with procedure.
- Support income maximisation and debt reduction across defined customer areas.
- Deliver an effective lettings service, ensuring a positive customer experience from day one.
- Complete Health & Safety and compliance actions including Fire Risk Assessments.
- Attend court hearings and support eviction processes where required.
- Act as the primary contact for local stakeholders including residents' associations, Local Authority services, and the police.
- Manage own appointment diary and organise customer visits in response to service requests.
- Use performance data to monitor and improve own outputs and those of others.
- Maintain accurate and detailed customer records on Guinness systems.
- Manage allocated budget and remain within agreed parameters.
Skills & Experience:
- Excellent customer service skills with strong communication and interpersonal ability.
- Highly self-motivated with the ability to plan and work effectively with minimal supervision.
- Strong time management and prioritisation skills, with a value-for-money approach.
- Confident using mobile technology and IT systems while working in the field.
- Proven problem-solving and decision-making skills, with resilience in challenging situations.
- Comfortable analysing data and drawing practical conclusions.
- Experience working in an environment of legislative and organisational change.
Desirable:
- Experience working in the housing or property sector.
- Knowledge of regulatory legislation for social housing.
- Academic or professional qualifications in Housing and/or Tenancy Management.
- Previous budget management experience.
Additional Requirements:
- Full UK driving licence - essential.
- Mobile working required.
- Flexibility for occasional evening and weekend working.
- Willingness to travel to other regional or national locations as needed.
Housing Officer - Temp in Southampton employer: Property Management Recruitment
Contact Detail:
Property Management Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer - Temp in Southampton
✨Tip Number 1
Get to know the company! Research the housing association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, plus it might just give you an edge when it comes to getting noticed.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to customer service and problem-solving in housing. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer - Temp in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Liaison Officer. Highlight your customer service skills and any relevant experience in housing or property sectors. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled challenges in previous jobs, especially those related to customer interaction and problem-solving.
Showcase Your Communication Skills: As a Customer Liaison Officer, communication is key. In your application, demonstrate your strong interpersonal skills. Whether it's through your writing style or the way you present your experiences, let us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Property Management Recruitment
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like handling anti-social behaviour and coordinating with various teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or improved customer satisfaction. This will demonstrate your ability to thrive in a community-facing role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking about how you would handle common challenges in housing, such as dealing with complaints or managing a busy workload. Practising your responses will help you articulate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they currently face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.