At a Glance
- Tasks: Provide excellent reception services and ensure the safety of residents during night shifts.
- Company: Join a reputable property management team in West London.
- Benefits: Enjoy a competitive salary, flexible 4 on 4 off schedule, and a supportive work environment.
- Other info: Great opportunity for personal growth and teamwork in a dynamic setting.
- Why this job: Be the friendly face that keeps the community safe and thriving at night.
- Qualifications: Experience in customer service and a keen eye for security.
The predicted salary is between 29000 - 29000 € per year.
Our Client is currently seeking an experienced Night Concierge to join their team at a site based in West London. Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply. Good luck.
Working 4 on 4 off with the hours of 7pm - 7am. Salary is £29,000 annually.
Duties include:
- Provide a reception facility for residents.
- Contribute to the safe and orderly day-to-day running of the building for the benefit of all residents.
- Help ensure that the communal area environment is managed to a consistently excellent standard.
- Ensure that the desk is covered throughout your shift, or if you are on patrol or on your break that appropriate signage is displayed and that you are carrying the mobile phone provided.
- Assist residents, guests and visitors when and where required.
- Ensure that you are always courteous, polite and positive towards residents.
- Accurately log receipt and collection of any registered mail, packages, laundry / dry-cleaning and other deliveries that may be placed in your care for residents.
- Answer the telephone, log all messages and deal with general enquiries.
- Manage the CCTV and monitor the security of the development.
- Ensure effective security of the building and car park.
- Carry out regular checks that all gates and external doors are operating correctly and not being left unsecured.
- Investigate and report any suspicious occurrences or security compromises to the Building Manager.
- Monitor all persons within the development and ensure they have a right to be present.
- Not allow any visitor you have let into the building to proceed to an apartment without first obtaining permission via the intercom from the resident whom they wish to visit.
- Undertake patrols of the development as directed by the Building Manager, to log any health & safety issues and to ensure that the common parts of the building are kept clear of obstructions at all times.
- Respond swiftly, calmly and appropriately at all times to fire alarm activations and pre-alarms in accordance with established site procedures.
- Be familiar with all reporting and logging procedures at the building.
- Follow procedures for recording, reporting and following up incidents/accidents and complaints.
- Report any damage or malfunction of any plant to the Building Manager and/or, in urgent situations, to the Managing Agent's out-of-hours service or appropriate external contractors.
- Log and report any incidents of disrepair immediately to the Building Manager / Managing Agent, including all building defects, plumbing, electrical and lighting defects.
- Ensure all contractors in attendance at the building are properly signed in and out, and that they are made familiar with and adhere to the regulations of the building.
- During night shift hours, only contractors who are attending to an emergency situation should be permitted on site.
- Ensure that all keys held at reception are kept securely and logged in and out in accordance with existing procedures.
- Ensure that key waiver forms are utilized.
- Ensure that porters' desks are kept in a clean and orderly condition.
- Communicate effectively with colleagues.
- Prepare for and participate actively in thorough, structured handovers between day and night shifts.
- Carry out any additional duties as directed by the Building Manager and Managing Agent.
Night Concierge in Southall employer: Property Management Recruitment
Join our dynamic team as a Night Concierge in West London, where we prioritise a supportive work culture and employee development. Enjoy a competitive salary of £29,000 annually, alongside opportunities for growth within a secure and well-managed environment. Our commitment to excellence ensures that you will be part of a team that values your contributions and fosters a positive atmosphere for both staff and residents.
Contact Detail:
Property Management Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge in Southall
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on common questions for a Night Concierge role, like how you'd handle difficult residents or security issues. The more you practice, the more confident you'll feel.
✨Tip Number 3
Show off your personality! When you get an interview, let your friendly and positive attitude shine through. Remember, they want someone who can create a welcoming environment for residents, so be yourself!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in the position. Don’t miss out on this opportunity!
We think you need these skills to ace Night Concierge in Southall
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight any previous experience you have in concierge or customer service roles. We want to see how you've handled similar responsibilities and how you can bring that expertise to our team.
Be Personable and Professional:Since you'll be interacting with residents and guests, it's important to convey your friendly and professional attitude in your application. Use a positive tone and let us know how you handle difficult situations with grace and courtesy.
Tailor Your Application:Take the time to tailor your application specifically for this Night Concierge role. Mention the key duties from the job description and explain how your skills align with them. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Property Management Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Concierge. Familiarise yourself with the key duties listed in the job description, such as managing security, assisting residents, and handling deliveries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a Night Concierge, you'll be interacting with residents and guests regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. Highlighting your ability to remain courteous and positive, even in challenging situations, will set you apart from other candidates.
✨Demonstrate Your Problem-Solving Abilities
During the interview, be ready to discuss how you would handle various scenarios that may arise on the job, such as dealing with security issues or responding to emergencies. Think about specific instances where you've successfully navigated similar challenges and share those stories to illustrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role and the company. Inquire about the team dynamics, the building's security protocols, or how success is measured for a Night Concierge. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
