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For Companies At a Glance
- Tasks: Manage defects in residential developments and ensure customer satisfaction.
- Company: Join a leading company focused on high-end residential properties.
- Benefits: Enjoy a competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team that values communication and proactive problem-solving.
- Qualifications: Experience in defect management and excellent communication skills are essential.
- Other info: This is a 12-month fixed-term contract with potential for growth.
The predicted salary is between 48000 - 72000 £ per year.
This is a site-based, customer-focused Defects Manager position, covering a 12-month fixed-term contract. The role involves overseeing the daily management of defects reported to the Customer Services team across all residential developments within the portfolio.
Key responsibilities include:
- Managing defects within warranty periods
- Handling snagging lists
- Conducting quality assurance checks before handover
- Ensuring effective communication with customers, their tenants, and trade contractors
- Tracking and resolving defects
- Coordinating with contractors
- Hosting regular meetings to discuss defect progress
- Maintaining clear records on internal systems
The Person
We are looking for an experienced, customer-focused professional with a hands-on approach to defect management. The ideal candidate will be highly organised, possess exceptional written and verbal communication skills, and have a strong ability to learn new software quickly. Experience in a similar defect management role is essential, and having a background in high-end residential properties is highly desirable. Line management experience is a plus. The successful candidate will demonstrate a proactive attitude, take ownership of issues, and work collaboratively with all parties involved to ensure customer satisfaction.
The Package
Annual Salary: £60,000
Working Hours: Monday - Friday, 8.30 am - 5.30 pm
Contract Type: 12-month Fixed-Term Contract
Additional benefits and opportunities for career development may be available, depending on performance and company policies.
Post Construction / Defects Manager employer: Property Management Recruitment
Contact Detail:
Property Management Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Construction / Defects Manager
✨Tip Number 1
Familiarise yourself with common defects in high-end residential properties. Understanding the typical issues that arise can help you speak confidently about your experience and how you would handle them.
✨Tip Number 2
Network with professionals in the construction and property management sectors. Attend industry events or join relevant online forums to connect with others who may have insights or opportunities related to defect management roles.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed defects in previous roles. Highlight your problem-solving skills and ability to communicate effectively with customers and contractors.
✨Tip Number 4
Research StudySmarter's values and culture. Tailoring your approach to align with our company ethos can demonstrate your genuine interest in joining our team and help you stand out during the selection process.
We think you need these skills to ace Post Construction / Defects Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in defect management, particularly in high-end residential properties. Use specific examples to demonstrate your skills in managing defects and customer communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and hands-on experience. Mention your ability to learn new software quickly and how you can contribute to the company's success in managing defects.
Highlight Communication Skills: Since exceptional communication is key for this role, emphasise your written and verbal communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with customers and contractors in past roles.
Showcase Organisational Skills: Demonstrate your organisational abilities by detailing how you have managed multiple tasks or projects simultaneously. This could include tracking defects, coordinating with contractors, and maintaining records efficiently.
How to prepare for a job interview at Property Management Recruitment
✨Showcase Your Customer Focus
Since the role is customer-focused, be prepared to discuss your previous experiences in managing customer relationships. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Organisational Skills
The position requires strong organisational abilities. Bring examples of how you've managed multiple tasks or projects simultaneously, especially in defect management or similar roles. This will show your potential employer that you can handle the demands of the job.
✨Prepare for Technical Questions
Expect questions related to defect management processes and quality assurance checks. Brush up on relevant software tools and methodologies you’ve used in the past, as this will demonstrate your ability to learn new systems quickly.
✨Emphasise Team Collaboration
This role involves working closely with various stakeholders, including contractors and customers. Be ready to discuss how you've effectively collaborated with different teams in the past to resolve defects and ensure timely communication.
