At a Glance
- Tasks: Be the friendly face of housing services, helping customers and resolving issues.
- Company: Join a supportive Housing Association making a difference in the community.
- Benefits: Earn £21.38 per hour with potential for contract extension and full-time hours.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real impact in people's lives while gaining valuable experience.
- Qualifications: Must have a driving licence and be confident in customer service.
The predicted salary is between 19453 - 19453 € per year.
Assignment Length: 3-month temporary contract (extension likely)
Location: Nottingham
Rate: £21.38 per hour (£19,453 per annum pro rata)
Hours: Full time
Driving Licence: Essential
DBS: Basic DBS required
The Opportunity
PMR is working with a Housing Association to recruit a Customer Liaison Officer on a temporary basis, covering sites across Havant and Hayling Island. This is a visible, community-facing role at the heart of housing service delivery - ideal for someone who thrives working independently, enjoys direct customer contact and is confident managing a varied workload across housing, estates, lettings, income and ASB. The successful candidate will act as the primary local contact for stakeholders, resolving issues, coordinating actions across internal teams and upholding high service standards throughout.
The Role
Key responsibilities include:
- Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners in line with the Service Style
- Coordinate and track actions with Estate Services, Asset Services and Specialist teams to resolve customer issues and meet or exceed expectations
Housing Officer - Temp in Nottingham employer: Property Management Recruitment
PMR is an excellent employer, offering a supportive work culture that prioritises community engagement and employee development. As a Housing Officer in Nottingham, you will benefit from a dynamic environment where your contributions directly impact local residents, alongside opportunities for professional growth and a competitive hourly rate. Join us to make a meaningful difference while enjoying the flexibility of a temporary role with potential for extension.
Contact Detail:
Property Management Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer - Temp in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their community-focused goals.
✨Tip Number 3
Practice your customer service skills! Since this role is all about direct contact with customers, think of scenarios where you’ve successfully resolved issues or improved someone’s experience. Be ready to share these stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Housing Officer - Temp in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of direct customer contact, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe share an example of how you've successfully resolved a customer issue in the past.
Highlight Your Independence:This position requires someone who can work independently. In your application, mention instances where you've taken initiative or managed your workload effectively. We love candidates who can thrive on their own!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Property Management Recruitment
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing customer issues and coordinating with various teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about direct customer contact, be ready to share examples of how you've successfully dealt with customers in the past. Think of specific situations where you resolved issues or improved service standards. This will demonstrate your ability to thrive in a community-facing role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, they might ask how you'd handle a difficult customer or coordinate actions across teams. Practise your responses to these types of questions so you can showcase your critical thinking and adaptability during the interview.
✨Dress the Part
Even though it's a temporary role, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. A polished appearance can set a positive tone for the interview and show that you respect the organisation and its values.
