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- Tasks: Lead the Concierge Desk and ensure top-notch customer service in a prestigious residential block.
- Company: Join a leading Block Management company known for excellence in residential services.
- Benefits: Enjoy a competitive salary of £42,000 with a flexible 4on 4off night shift schedule.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact on residents' experiences.
- Qualifications: Strong communication, IT skills, and experience in customer service or Front of House roles required.
- Other info: Ideal for those who thrive in a fast-paced environment and are passionate about safety and service.
The predicted salary is between 33600 - 50400 £ per year.
We are working with a leading Block Management company who are looking to hire a Night Duty Manager to work on a prestigious residential block in SW London. The aim of the Duty Manager is to be the main point of contact to the General Manager and Facilities Manager and is responsible for the day-to-day operation of the Concierge Desk. Hours: 4on 4off rota, 7pm to 7am Salary: £42,000 per annum Duties: To assist in the required onsite duties and provide excellent concierge services as prescribed by the General Manager and/or Facilities Manager. To maintain effective all-round line management of the concierge team through delegation and co-ordination in addition to carrying out all regular concierge duties. To establish and exceed levels of customer service as the benchmark on which the rest of the Concierge Team will be measured. Overseeing all staff administration including Staff Induction, Training, Annual Rota, Annual Leave forms, Overtime and Return to Work forms. Constantly strive for continuous improvement. Delivering excellent customer service. Take personal responsibility for understanding and following the company’s Health & Safety policies and practices. demonstrating personal engagement with safety and proactively identifying risks and hazards (to the General Manager and/or Facilities Manager) to continuously improve safety performance. Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism. To undertake routine patrols around the development, observing and reporting accordingly. Required Experience: Excellent verbal and written communication skills. Excellent IT and numeracy skills. Practical application and working knowledge of Health & Safety requirements and legislation to eliminate or mitigate risk in the workplace. Experience of working outdoors and ability to work under own initiate. Strong interpersonal skills are required. The post holder should have the ability to work as part of a team and to motivate others and should possess a high level of negotiating, influencing and presentational skills due to the interaction required both within and external to the development. Proven experience as Front of House or similar position. Experience using relevant technology and equipment (e.g. CCTV). Working knowledge of MS Office. Outstanding organisational and leadership skills. High school diploma; Further Education in security administration or similar field would be an asset. AMRT1_UKCT
Night Duty Manager employer: Property Management Recruitment
Contact Detail:
Property Management Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Familiarize yourself with the specific requirements of the Night Duty Manager role. Understand the key responsibilities, such as managing the concierge team and ensuring excellent customer service, so you can speak confidently about how your experience aligns with these duties.
✨Tip Number 2
Highlight your experience in managing teams and providing customer service. Be prepared to share specific examples of how you've successfully led a team or improved service levels in previous roles, as this will demonstrate your capability for the position.
✨Tip Number 3
Showcase your knowledge of Health & Safety policies and practices. Since this role involves understanding and implementing safety measures, be ready to discuss any relevant training or experiences that illustrate your commitment to maintaining a safe environment.
✨Tip Number 4
Prepare to discuss your IT skills, particularly with MS Office and any relevant technology like CCTV systems. Being able to demonstrate your technical proficiency will set you apart, especially since these skills are essential for the role.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Night Duty Manager. Highlight your experience in concierge services, team management, and customer service in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your communication skills, IT proficiency, and any relevant health and safety knowledge.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle the duties outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Property Management Recruitment
✨Showcase Your Leadership Skills
As a Night Duty Manager, you'll be overseeing the concierge team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you motivated others or improved team performance.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Share examples of how you've gone above and beyond to provide excellent service in previous positions. Discuss any strategies you've implemented to enhance customer satisfaction and how you measure success in this area.
✨Understand Health & Safety Protocols
Since the role involves health and safety responsibilities, familiarize yourself with relevant legislation and best practices. Be ready to discuss how you've applied these in past roles and how you would ensure compliance in this position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about potential challenges you might face as a Night Duty Manager and how you would address them, especially regarding confidentiality and professionalism.
