At a Glance
- Tasks: Engage with customers, resolve issues, and ensure high service standards in housing.
- Company: Join a reputable Housing Association making a difference in the community.
- Benefits: Competitive hourly rate, potential for contract extension, and valuable experience.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be the face of housing services and make a real impact in people's lives.
- Qualifications: Strong customer service skills and ability to work independently.
The predicted salary is between 19453 - 19453 € per year.
A 3-month temporary contract (extension likely) for a Customer Liaison Officer in Nottingham, with a rate of £21.38 per hour (£19,453 per annum pro rata). This is a full-time position requiring a driving licence and a basic DBS check.
The Opportunity:
PMR is working with a Housing Association to recruit a Customer Liaison Officer on a temporary basis, covering sites across Havant and Hayling Island. This is a visible, community-facing role at the heart of housing service delivery, ideal for someone who thrives working independently, enjoys direct customer contact, and is confident managing a varied workload across housing, estates, lettings, income, and ASB.
The successful candidate will act as the primary local contact for stakeholders, resolving issues, coordinating actions across internal teams, and upholding high service standards throughout.
The Role:
- Provide a visible, accessible face-to-face service to renting customers, homeowners, and shared-owners in line with the Service Style.
- Coordinate and track actions with Estate Services, Asset Services, and Specialist teams to resolve customer issues and meet or exceed expectations.
- Complete regular estate inspections, identifying and addressing quality and safety issues promptly.
- Address anti-social behaviour, fly-tipping, graffiti, and safeguarding concerns in line with procedure.
- Support income maximisation and debt reduction across defined customer areas.
- Deliver an effective lettings service, ensuring a positive customer experience from day one.
- Complete Health & Safety and compliance actions including Fire Risk Assessments.
- Attend court hearings and support eviction processes where required.
- Act as the primary contact for local stakeholders including residents' associations, Local Authority services, and the police.
- Manage own appointment diary and organise customer visits in response to service requests.
- Use performance data to monitor and improve own outputs and those of others.
- Maintain accurate and detailed customer records on Guinness systems.
- Manage allocated budget and remain within agreed parameters.
Skills & Experience:
- Excellent customer service skills with strong communication and interpersonal ability.
- Highly self-motivated with the ability to plan and work effectively with minimal supervision.
- Strong time management and prioritisation skills, with a value-for-money approach.
- Confident using mobile technology and IT systems while working in the field.
- Proven problem-solving and decision-making skills, with resilience in challenging situations.
- Comfortable analysing data and drawing practical conclusions.
- Experience working in an environment of legislative and organisational change.
Desirable:
- Experience working in the housing or property sector.
- Knowledge of regulatory legislation for social housing.
- Academic or professional qualifications in Housing and/or Tenancy Management.
- Previous budget management experience.
Additional Requirements:
- Full UK driving licence - essential.
- Mobile working required.
- Flexibility for occasional evening and weekend working.
- Willingness to travel to other regional or national locations as needed.
Housing Officer - Temp in Mansfield employer: Property Management Recruitment
As a Housing Officer with our esteemed Housing Association in Nottingham, you will be part of a dynamic team dedicated to enhancing community living and providing exceptional service to residents. We pride ourselves on fostering a supportive work culture that values employee growth, offering opportunities for professional development and training in the housing sector. With a focus on collaboration and community engagement, this role not only allows you to make a meaningful impact but also provides a competitive rate and the potential for contract extension, making it an excellent choice for those seeking rewarding employment.
Contact Detail:
Property Management Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer - Temp in Mansfield
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about liaising with customers, think of examples from your past experiences where you've resolved issues or improved customer satisfaction. We want you to shine!
✨Tip Number 3
Dress appropriately for the interview. First impressions matter, especially in a community-facing role like this one. Aim for smart-casual to show you're professional yet approachable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Housing Officer - Temp in Mansfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Officer role. Highlight your customer service skills and any relevant experience in housing or property sectors. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've handled customer issues or managed a varied workload. We love seeing your personality shine through!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you've successfully resolved issues or improved processes. We’re looking for someone who can think on their feet and tackle challenges head-on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Property Management Recruitment
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with the key responsibilities, like handling customer issues and coordinating with various teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved conflicts or improved customer satisfaction. This is crucial for this role, so be ready to demonstrate your strong communication and interpersonal skills.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. These might involve dealing with anti-social behaviour or managing a busy workload. Practice how you would approach these situations, highlighting your problem-solving abilities and resilience under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
