Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist in leasing properties, manage customer relationships, and ensure smooth tenancy processes.
- Company: Join a dynamic team at Way of Life, focused on excellent customer service.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Other info: Opportunity to learn about property management and grow your career.
- Why this job: Make a real difference in people's lives by helping them find their perfect home.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Working Hours - Monday - Friday, 12pm - 5pm
Customer service/ customer contact
- Creating good customer relationships with all customers (existing and prospective) by sending regular updates and communication in a professional manner even when delivering difficult messages.
- Welcoming all new customers to Way of Life, registering new applicants on our IT system; taking enquiries from prospective or existing customers and matching them with properties suitable to their needs.
- Keeping up to date records of all customer contact on IT system to ensure a full audit trail exists.
- Provide useful tenancy and property information to new customers (e.g. location of all meters, stop cocks, utility information and local amenities).
Tenancy Management
- Carry out regular internal apartment inspections in line with Reposit policies requirements where relevant.
- Arrange lock changes and ensure a management set of keys is retained and registered in the key management system.
Lettings
- Managing the lettings and offer process from end to end, including arranging and undertaking viewings and checking in appointments with customers and agents; handling multiple offers and confirming offer details to customers; conducting market research to identify local trends and market rents and taking action on all feedback after viewing to ensure required improvements are made.
- Ensure all our advertisements are up to date and refreshed on a regular basis.
- Send completed deal sheets to Leasing Manager and assist Leasing Manager in customer communications during referencing and deal progression.
- Ensure property is let in a good condition (i.e. that it is clean and there are no outstanding repairs) and undertake check in inventory report.
- Qualify applicants by ensuring customer conforms with right to rent requirements (checking ID in person and taking photographic proof), passing the proof to the relevant team members and starting the reference checks.
- Dealing with tenancy surrenders, goods removal and vacating customers. Liaise with Credit Controller to include ensuring outstanding monies are collected, notices served and updating status on IT system and then passing on to relevant parties.
- Manage tenancy renewals, ensuring customers qualify for renewal prior to offering renewal terms and sending renewal deal sheets.
- Update Digital Marketing Manager on voids list.
- Provide monthly report on competitors and local market conditions.
- Regular audits of TDS and Reposit accounts.
- Track progress of all deals and support leasing coordinators with the collection of references, contract signing and move in monies.
- Ensure that all listings are updated and correct on a daily basis.
- Ensure that all reporting requirements are completed on time.
- Meeting rental growth targets on both new lets and renewals.
- Ensure that comprehensive check in, check out and interim reports are completed for all tenancies.
- Follow up calls are made to all customers following viewings.
- Follow up calls are made to all new residents within the 1st week.
Budget Management
- Manage dilapidations and deposit deductions following check out inspection.
- Creating a specification for void works, establishing costs and timescales for works.
General Responsibilities
- Carry out the duties of the onsite team when they are on leave.
- Ensure good inter-team working relationships and strong communication with both internal and external customers at all times to ensure we deliver the best possible service.
- Produce accurate information and reports for weekly/ monthly meetings.
- Participate in team, departmental and corporate project and planning processes as required.
- To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
- To act as an ambassador for Way of Life in your conduct during working hours and in all contact with customers and third parties connected with Way of Life's business.
- To undertake any other duties as are reasonably requested from time to time.
- This is not an exhaustive list of the duties that may be required of the post holder. Duties may be changed, after discussion, to suit the operational requirements.
- Support the Marketing Team to implement engaging community building events for residents.
4 Month FTC - Leasing Assistant in Loughborough employer: Property Management Recruitment
Contact Detail:
Property Management Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 4 Month FTC - Leasing Assistant in Loughborough
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Way of Life. Check out their social media and website to understand their values and how they interact with customers. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and tenancy management. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your communication skills! Since this role involves a lot of customer contact, be ready to demonstrate how you handle difficult conversations. Share examples of how you've built relationships with customers in the past, even when the messages were tough.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and gives you another chance to highlight why you're the perfect fit. Plus, it keeps you fresh in their minds!
We think you need these skills to ace 4 Month FTC - Leasing Assistant in Loughborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Leasing Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of customer contact, it's essential to demonstrate your communication skills. Use clear and professional language in your application, and maybe share an example of how you've successfully managed customer relationships in the past.
Be Detail-Oriented: Attention to detail is key in this position. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their documents are polished and professional, just like we do with our properties!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team at Way of Life!
How to prepare for a job interview at Property Management Recruitment
✨Know Your Stuff
Make sure you understand the role of a Leasing Assistant inside out. Familiarise yourself with customer service principles, tenancy management, and property letting processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of customer contact, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed customer relationships or handled difficult conversations. Practising these scenarios can really help you shine during the interview.
✨Be Ready for Practical Questions
Expect questions that test your problem-solving abilities, especially around managing multiple offers or dealing with tenancy surrenders. Prepare by thinking through potential scenarios you might face in the role and how you would handle them effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team dynamics, the company culture, or how success is measured in the role. It shows you're engaged and serious about wanting to join their team.