We are recruiting for a Night Concierge to join the team at a Residential Development.
Salary: £30,900 per annum
Location: South West London
Rota: 7pm - 7am / 4 on 4 off
Provide a professional, welcoming and friendly front-of-house service to all residents, visitors and contractors, ensuring everyone receives a positive first impression.
Act as the main point of contact for residents, assisting with day-to-day enquiries, requests and concerns while consistently delivering a high standard of customer service.
Build and maintain strong, positive relationships with residents, taking the time to understand their individual needs and ensuring they feel valued and supported.
Answer incoming telephone calls, emails and correspondence promptly and professionally, ensuring all enquiries are handled efficiently and followed through to resolution.
Handle resident complaints and challenging situations calmly, sensitively and professionally, identifying suitable solutions and escalating more complex matters to the onsite management team.
Maintain a professional appearance and welcoming reception environment, ensuring the front-of-house area is always clean, tidy, organised and presentable.
Support the smooth day-to-day operation of the development, working closely with the onsite management team to ensure high standards are maintained throughout the building.
Manage incoming parcels, deliveries and collections, ensuring items are received, recorded, stored securely and distributed to residents in accordance with site procedures.
Oversee key management procedures, including issuing, receiving and securely storing keys, maintaining accurate records and ensuring appropriate authorisation is obtained.
Monitor CCTV, access control and building security systems, remaining vigilant and reporting any suspicious activity, security concerns or unusual incidents.
Manage access for residents, visitors and contractors, ensuring all relevant identification, authorisation and sign-in procedures are followed.
Liaise with contractors attending the development, coordinating access, directing them to the appropriate areas and ensuring works are communicated to the relevant team members.
Carry out regular inspections and visual checks of communal areas, identifying any maintenance issues, cleanliness concerns, damage or potential health and safety hazards.
Report building defects, maintenance requirements and operational concerns promptly, following up with the relevant teams to ensure issues are addressed efficiently.
Assist with the coordination of planned and reactive maintenance works, keeping residents informed of any works or disruptions where appropriate.
Maintain accurate and up-to-date records of incidents, resident enquiries, maintenance requests, contractor attendance and daily operational activities.
Complete detailed handovers to colleagues and management, ensuring outstanding tasks, important updates and any incidents are clearly communicated.
Support the onsite management team with general administrative duties, record keeping, reporting and other operational responsibilities as required.
Follow all relevant health and safety procedures, including fire safety, emergency response and incident reporting, ensuring the safety and wellbeing of residents, visitors and colleagues.
Respond appropriately to emergencies, including fire alarms, leaks, power failures and other building-related incidents, following established procedures and escalating concerns where necessary.
Demonstrate excellent organisational skills and attention to detail, managing multiple responsibilities effectively while maintaining a consistently high standard of service.
Confidently use IT systems, including email, Microsoft Office and relevant property management, parcel management and building systems.
Work effectively both independently and as part of a wider team, using initiative and sound judgement to resolve day-to-day operational issues.
Remain calm, professional and solution-focused when dealing with challenging situations, demonstrating patience, empathy and strong problem-solving skills.
Maintain confidentiality and handle resident information, personal data and sensitive matters with complete discretion and professionalism.
Demonstrate flexibility and a proactive approach, willingly assisting colleagues and undertaking additional responsibilities to support the smooth running of the development.
Take ownership of responsibilities, ensuring tasks are completed accurately, efficiently and within the required timeframes.
Consistently demonstrate reliability, punctuality, a positive attitude and a genuine commitment to delivering an exceptional residential experience.
TPBN1_UKCT
Night Concierge in London employer: Property Management Recruitment
Verto HR is an exceptional employer that prioritises employee growth and development within the dynamic residential property management sector. With a supportive work culture that encourages collaboration and innovation, employees benefit from flexible working arrangements and the opportunity to enhance their skills in HR and client management. Located in Aldgate East, London, Verto HR offers a vibrant environment where team members can thrive while building meaningful client relationships.
Contact Details:
Property Management Recruitment Recruitment Team
