At a Glance
- Tasks: Manage tenancies and engage with residents to improve their living experience.
- Company: Join a dedicated Affordable Housing team in vibrant Southeast London.
- Benefits: Enjoy enhanced pension, private medical insurance, and flexible working options.
- Other info: Dynamic role with opportunities for personal development and genuine career progression.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing management and strong customer service skills required.
The predicted salary is between 33000 - 35000 £ per year.
Our client is looking for an experienced Housing Manager to join their Affordable Housing team in Southeast London. You'll be the primary point of contact for residents across your patch — managing tenancies, driving performance, and making a real difference to people's lives. This is a front-line role where no two days are the same. You'll need to hit the ground running, balancing competing priorities while keeping residents and stakeholders at the centre of everything you do.
What you'll be doing:
- Managing tenancy and leasehold issues across your patch
- Handling ASB cases, voids, arrears and repairs liaison
- Leading estate inspections and resident engagement initiatives
- Building relationships with clients, council departments, and contractors
- Responding to complaints and managing day-to-day correspondence
- Attending forums, panels, and community events as required
What we're looking for:
- Solid housing management experience in a social housing setting
- Good working knowledge of social housing legislation
- Strong customer service skills with a resident-first mindset
- Able to manage complex caseloads under pressure
- Clear communicator — written and verbal
What's on offer:
- Enhanced pension, private medical insurance & life assurance
- Additional annual leave, flexible working & season ticket loans
- Cycle to work, retail discounts & employee assistance programme
- Personal development plans & genuine career progression
Housing Manager in London employer: Property Management Recruitment
Join our Affordable Housing team in Southeast London, where we prioritise making a meaningful impact on residents' lives. We offer a supportive work culture that values flexibility and personal development, alongside competitive benefits such as enhanced pension schemes and private medical insurance. With opportunities for genuine career progression and a focus on community engagement, this role is perfect for those looking to thrive in a dynamic environment.
Contact Details:
Property Management Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for a Housing Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to affordable housing and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your customer service skills during interviews. Be ready to share examples of how you've handled complex tenancy issues or resolved complaints effectively. This will demonstrate your resident-first mindset and ability to manage challenging situations.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, you'll be part of a community that values personal development and career progression.
We think you need these skills to ace Housing Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Manager role. Highlight your experience in managing tenancies and handling ASB cases, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about affordable housing and how you can make a difference in residents' lives. Keep it engaging and personal — we love to see your personality come through!
Showcase Your Communication Skills:As a Housing Manager, clear communication is crucial. In your application, demonstrate your written communication skills by being concise and professional. We want to see that you can handle correspondence effectively and engage with residents and stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Property Management Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing legislation and the specific challenges faced in Southeast London. Being able to discuss relevant laws and how they apply to tenancy management will show that you're not just familiar with the role, but that you’re genuinely invested in making a difference.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled complex caseloads or resolved resident complaints in the past. Highlighting your resident-first mindset will resonate well with the interviewers, as they want someone who prioritises the needs of the community.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and concisely. Since this role involves a lot of correspondence and engagement with residents and stakeholders, being a clear communicator is key. Consider doing mock interviews with a friend to refine your delivery.
✨Be Ready for Scenario Questions
Expect to be asked about how you would handle specific situations, like dealing with anti-social behaviour or managing voids and arrears. Think through potential scenarios beforehand and prepare structured responses that showcase your problem-solving skills and ability to stay calm under pressure.
