Concierge / Commissionaire in London

Commissionaire

Location: London SW1X
Hours: Monday to Friday, 11:00am-7:00pm
Contract: Permanent
Reporting to: Head Commissionaire
We are working with a leading property management company to recruit a professional and reliable Commissionaire for a prestigious property in Central London.
This is a varied role combining front-of-house customer service, building security, health and safety and general building operations. You will play an important part in ensuring the safety, comfort and security of residents, visitors, staff and contractors, while maintaining the high standards expected within a premium environment.
Working alongside the Head Commissionaire, you will help ensure the smooth day-to-day running of the building and provide a professional, welcoming and reassuring presence at all times.

Key Responsibilities

Front of House & Customer Service
Act as the first point of contact for staff and visitors, providing a professional and courteous welcome.

Assist with enquiries, directions and general building information.

Maintain a friendly, approachable and discreet presence.

Building Security, Checks & Maintenance
Carry out regular patrols of communal areas, entrances, lobbies, stairwells, lifts, and plant rooms.

Monitor access points, CCTV and security systems.

Identify and report maintenance issues, hazards or unusual activity.

Carry out basic maintenance tasks, including replacing light bulbs and resetting minor faults.

Check fire exits, alarm systems and emergency equipment regularly.

Health & Safety
Maintain high standards of health and safety throughout the building.

Record and report hazards, incidents and faults in line with procedures.

Assist with fire drills, evacuations and emergency situations.

Provide initial support during medical or security incidents where required.

Building Presentation
Ensure reception and communal areas are maintained to an excellent standard.

Carry out light housekeeping duties, including tidying, spot-cleaning and minor repairs.

Contractor & Delivery Management
Welcome, register and monitor contractors and service providers.

Ensure contractors follow building safety procedures and permit requirements.

Manage keys and maintain accurate records of their issue and return.

Receive, log and securely manage deliveries and post, ensuring items are distributed or collected promptly.

Administration & Record Keeping
Maintain accurate daily logs covering patrols, contractor visits, key movements, deliveries and incidents.

Assist the Head Commissionaire and management team with general reporting and administrative duties.

Handle enquiries effectively and escalate any concerns where appropriate.

About You

We are looking for someone who is:
Professional, approachable and naturally customer-focused.

Calm, reliable and confident when working under pressure.

Observant, proactive and attentive to detail.

Discreet, trustworthy and dependable.

Practical and happy to get involved with basic maintenance and building checks.

Committed to maintaining excellent standards of service, presentation and health and safety.

Essential Experience & Skills

Previous experience in a similar role within luxury residential property, hospitality or a high-end customer-facing environment.

Excellent customer service and communication skills.

A professional appearance and manner.

Basic IT skills, including confidence using emails, electronic logbooks and reporting systems.

A good understanding of building operations, security and health and safety procedures.

This is an excellent opportunity to join a leading property management company in a varied position where professionalism, attention to detail and outstanding service are essential.

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