At a Glance
- Tasks: Lead a vibrant student community and enhance resident experiences daily.
- Company: Join a rapidly growing student living operator with ambitious plans.
- Benefits: Competitive salary, bonuses, travel allowance, and health cash plan.
- Other info: Collaborative culture with opportunities to influence and grow.
- Why this job: Make a real impact while enjoying autonomy and career growth.
- Qualifications: Experience in customer-focused roles and strong leadership skills.
The predicted salary is between 41400 - 50600 £ per year.
We're supporting a growing student living operator in the search for an exceptional General Manager to take ownership of one of their residential communities. This is a high-impact leadership role with responsibility for resident experience, operational performance, commercial outcomes, compliance, and site standards. Leading a multidisciplinary onsite team, you'll drive occupancy, resident satisfaction, financial performance, and day-to-day operations while creating an environment where students genuinely want to live. Backed by a business with ambitious growth plans and strong investment foundations, this is an opportunity to make a visible impact, take real ownership, and grow with a rapidly expanding platform.
Key Responsibilities:
- Lead the overall performance and day-to-day operation of a student living community
- Manage and develop teams across resident services, maintenance, and housekeeping
- Drive resident satisfaction, retention, rebookings, and community engagement
- Take ownership of occupancy, revenue, debt management, and key performance metrics
- Manage budgets, forecasting, expenditure, and financial performance
- Ensure the building remains safe, compliant, and maintained to a high standard
- Oversee planned and reactive maintenance programmes and contractor performance
- Manage complaints, service recovery, safeguarding, and resident welfare matters
- Lead key operational periods including check-in, check-out, and summer turnaround
- Identify opportunities to improve operational efficiency, resident experience, and commercial performance
Your Requirements:
- Experience within PBSA, BTR, residential property, hospitality, or another customer-focused operational environment
- Proven experience leading and developing multi-disciplinary teams
- Strong commercial awareness with experience managing budgets, KPIs, and performance targets
- Track record of delivering exceptional customer or resident experiences
- Understanding of building operations, contractor management, compliance, and health & safety
- Confident communicator capable of managing stakeholders and challenging situations
- Strong organisational, leadership, and decision-making skills
- Experience with property management, CRM, finance, or compliance systems
- Yardi experience is beneficial but not essential
What's On Offer:
- Competitive salary and performance-related bonus
- Contributory pension and health cash plan
- Travel allowance and business expense reimbursement
- Significant autonomy and ownership within the role
- Opportunity to join a growing operator at an exciting stage of its journey
- Exposure to senior leadership and the ability to influence site performance
- Long-term career progression as the portfolio continues to expand
- Collaborative, entrepreneurial, and people-focused culture
General Manager in Livingston employer: Property Management Recruitment
Verto HR is an exceptional employer that prioritises employee growth and development within the dynamic residential property management sector. With a supportive work culture that encourages collaboration and innovation, employees benefit from flexible working arrangements and the opportunity to enhance their skills in HR and client management. Located in Aldgate East, London, Verto HR offers a vibrant environment where team members can thrive while building meaningful client relationships.
Contact Details:
Property Management Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Livingston
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Property Management Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Property Management Recruitment
Don't be shy about reaching out to Property Management Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Livingston
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Property Management Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Property Management Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
