We are working with a leading residential development to find a professional and service driven Concierge to join their team based in Liverpool. This is an ongoing temporary position with night shifts (timings: 4pm to 11pm or 11pm to 8am).
Start: ASAP
Key Duties:
Deliver excellent customer service to all residents.
Greet all residents professionally and courteously.
Proactively anticipate resident's needs.
Aid and engage with all guests/residents and colleagues within the development.
Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and reviewing CCTV system.
Carry out regular building checks and log/report any maintenance that is required through the correct channels.
Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
Ensure the communal areas are always kept clean, tidy, and presentable.
Report any incidents, problems, or complaints to the appropriate manager promptly.
Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
Complete the am/pm/overnight operational reports and handover and report any operational issues.
Requirements:
Experience in Residential or 5* Hotels.
Reliable and great timekeeping.
Immaculate presentation and dress.
Strong written and verbal communication skills in English.
Have excellent communication skills.
Experience in the highest level of customer service.
Be able to demonstrate initiative
TPBN1_UKCT
Temporary Night Concierge in Liverpool employer: Property Management Recruitment
Verto HR is an exceptional employer that prioritises employee growth and development within the dynamic residential property management sector. With a supportive work culture that encourages collaboration and innovation, employees benefit from flexible working arrangements and the opportunity to enhance their skills in HR and client management. Located in Aldgate East, London, Verto HR offers a vibrant environment where team members can thrive while building meaningful client relationships.
Contact Details:
Property Management Recruitment Recruitment Team
