Our client is seeking an experienced and commercially minded Head of Operations to lead operational performance across a growing, award-winning PBSA business.
This is a broad leadership role with responsibility for multiple assets across the Midlands, overseeing operational standards, compliance, customer experience, maintenance, contractor performance, and people leadership across the portfolio. The business operates a substantial PBSA portfolio and is entering its next phase of growth, with a strong development pipeline and a number of new projects planned across the UK.
Working closely with the Directors, you'll play a key role in driving operational excellence, improving performance, implementing best practice, and supporting the next phase of growth.
Key Responsibilities :
- Lead operational performance across a multi-site property portfolio
- Manage and develop Site Managers and operational teams
- Oversee compliance, risk management, ANUK standards, and regulatory requirements
- Drive customer experience, resident satisfaction, and service improvement initiatives
- Manage contractors, suppliers, and service delivery partners
- Lead operational projects, business improvements, and new developments
- Monitor KPIs, budgets, operational reporting, and performance standards
- Act as the senior escalation point for significant operational issues and incidents
- Work closely with Directors to support business growth and strategic objectives
Your Requirements :
- Experience in a Head of Operations, Regional Operations, Portfolio Management, or similar senior leadership role
- Background within PBSA, BTR, co-living, residential, hospitality, or a multi-site customer-focused environment
- Proven experience leading managers and multi-disciplinary teams
- Strong knowledge of compliance, health & safety, operational risk, and contractor management
- Experience managing budgets, operational performance, and business improvement projects
- Comfortable working within a fast-paced, entrepreneurial environment
- Strong stakeholder management, communication, and leadership skills
- Data-driven, resilient, and solutions-focused approach
What's On Offer :
- Direct exposure to founders and senior decision-makers
- Broad operational remit with genuine influence across the business
- Opportunity to support new developments and portfolio growth
- Competitive salary package
- 33 days holiday (including bank holidays)
- Bupa-enhanced EAP
- On-site gym access
- Paid overtime
Head of Operations in Leicester employer: Property Management Recruitment
Verto HR is an exceptional employer that prioritises employee growth and development within the dynamic residential property management sector. With a supportive work culture that encourages collaboration and innovation, employees benefit from flexible working arrangements and the opportunity to enhance their skills in HR and client management. Located in Aldgate East, London, Verto HR offers a vibrant environment where team members can thrive while building meaningful client relationships.
Contact Details:
Property Management Recruitment Recruitment Team
