Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle inbound and outbound calls regarding property arrears and disputes.
- Company: Established legal firm with a supportive team environment.
- Benefits: £25,000 salary, 5% bonus, and no weekend work.
- Why this job: Join a stable team and develop your communication skills in a professional setting.
- Qualifications: Experience in call centre or customer service roles is essential.
- Other info: Fast-paced role with clear processes and opportunities for growth.
The predicted salary is between 21600 - 30000 £ per year.
We’re working with a well-established legal firm who are looking to hire a Call Centre Operative to join their busy Hertford office. This is a phone-led role where you’ll be the first point of contact for owners, solicitors, clients and third parties, dealing with property arrears, disputes and payment arrangements in a regulated environment.
The Role
You’ll be part of a close-knit call centre team handling a high volume of inbound and outbound calls relating to unpaid service charges, ground rent and other property-related arrears. This role suits someone confident handling challenging conversations, identifying valid disputes, and progressing matters efficiently while staying compliant.
Key responsibilities include:
- Managing your own caseload of active arrears cases
- Handling inbound and outbound calls with owners, solicitors, lenders and courts
- Discussing sensitive financial matters professionally and calmly
- Identifying and escalating disputes and complaints where appropriate
- Negotiating payment plans and taking card payments
- Updating systems accurately and working to daily call/diary targets
- Working in line with data protection, legal and regulatory requirements
About You
Essential:
- Previous experience in a call centre, customer service or phone-based role
- Confident, professional telephone manner
- Comfortable dealing with disputes or difficult conversations
- Strong attention to detail and good numerical skills
- Resilient and organised in a fast-paced environment
Desirable:
- Experience in property, legal, debt recovery or a regulated environment
- Exposure to arrears, collections or dispute handling
The Package
- £25,000 basic salary
- 5% performance-related bonus
- Monday–Friday, 9am–5pm (no weekends)
- Fully office-based role in Hertford
- Stable team with clear processes and structure
Call Centre Operative in Hertford employer: Property Management Recruitment
Contact Detail:
Property Management Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operative in Hertford
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will boost our confidence in handling challenging conversations, just like the ones we might face as a Call Centre Operative.
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows that we’re engaged and keen to learn more about the role and the team dynamics. Plus, it gives us a chance to see if the company is the right fit for us!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and remind them of our enthusiasm for the role. Let’s make sure they remember us!
We think you need these skills to ace Call Centre Operative in Hertford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in call centres or customer service roles. We want to see how you've handled challenging conversations and managed disputes, so don’t be shy about showcasing those skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Call Centre Operative role. Mention your confidence in handling sensitive financial matters and your attention to detail.
Showcase Relevant Experience: If you've worked in a regulated environment or have experience with property-related issues, make sure to highlight that. We love seeing candidates who understand the nuances of our industry!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Property Management Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Call Centre Operative role. Familiarise yourself with handling property arrears and disputes, as well as the legal aspects involved. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Phone Skills
Since this is a phone-led role, practice your telephone manner. You might want to do mock calls with a friend or family member, focusing on how to handle difficult conversations calmly and professionally. This will prepare you for the types of calls you'll be managing in the job.
✨Showcase Your Resilience
The role requires dealing with challenging situations, so be ready to discuss times when you've successfully navigated tough conversations. Share specific examples that highlight your resilience and ability to stay organised under pressure, which are key traits for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
