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- Tasks: Engage with customers, resolve issues, and ensure high service standards in housing.
- Company: Join a supportive Housing Association making a difference in the community.
- Benefits: Competitive hourly rate, flexible hours, and potential for contract extension.
- Other info: Opportunity for career growth in a dynamic environment.
- Why this job: Be the face of housing services and make a real impact in your community.
- Qualifications: Strong customer service skills and ability to work independently.
The predicted salary is between 19453 - 19453 £ per year.
Is this your next job? Read the full description below to find out, and do not hesitate to make an application.
Assignment Length: 3-month temporary contract (extension likely)
Location: Havant and Hayling Island
Rate: £21.38 per hour (£19,453 per annum pro rata)
Hours: 17.5 hours per week - Monday (full day), Tuesday (full day), Wednesday (morning)
Driving Licence: Essential
DBS: Basic DBS required
The Opportunity
PMR is working with a Housing Association to recruit a Customer Liaison Officer on a temporary basis, covering sites across Havant and Hayling Island. This is a visible, community-facing role at the heart of housing service delivery - ideal for someone who thrives working independently, enjoys direct customer contact and is confident managing a varied workload across housing, estates, lettings, income and ASB.
The successful candidate will act as the primary local contact for stakeholders, resolving issues, coordinating actions across internal teams and upholding high service standards throughout.
The Role
Key responsibilities include:
- Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners in line with the Service Style
- Coordinate and track actions with Estate Services, Asset Services and Specialist teams to resolve customer issues and meet or exceed expectations
- Complete regular estate inspections, identifying and addressing quality and safety issues promptly
- Address anti-social behaviour, fly-tipping, graffiti and safeguarding concerns in line with procedure
- Support income maximisation and debt reduction across defined customer areas
- Deliver an effective lettings service, ensuring a positive customer experience from day one
- Complete Health & Safety and compliance actions including Fire Risk Assessments
- Attend court hearings and support eviction processes where required
- Act as the primary contact for local stakeholders including residents' associations, Local Authority services and the police
- Manage own appointment diary and organise customer visits in response to service requests
- Use performance data to monitor and improve own outputs and those of others
- Maintain accurate and detailed customer records on Guinness systems
- Manage allocated budget and remain within agreed parameters
Skills & Experience
Essential
- Excellent customer service skills with strong communication and interpersonal ability
- Highly self-motivated with the ability to plan and work effectively with minimal supervision
- Strong time management and prioritisation skills, with a value-for-money approach
- Confident using mobile technology and IT systems while working in the field
- Proven problem-solving and decision-making skills, with resilience in challenging situations
- Comfortable analysing data and drawing practical conclusions
- Experience working in an environment of legislative and organisational change
Desirable
- Experience working in the housing or property sector
- Knowledge of regulatory legislation for social housing
- Academic or professional qualifications in Housing and/or Tenancy Management
- Previous budget management experience
Additional Requirements
- Full UK driving licence - essential
- Mobile working required
- Flexibility for occasional evening and weekend working
- Willingness to travel to other regional or national locations as needed
Housing Officer - Temp in Havant employer: Property Management Recruitment
Contact Detail:
Property Management Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer - Temp in Havant
✨Tip Number 1
Get to know the company! Research the Housing Association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, plus it might just give you an edge when it comes to your application.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills match the job description, especially around customer service and problem-solving. Practise your responses so you can deliver them confidently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer - Temp in Havant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your customer service skills and any relevant experience in housing or property sectors. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role is all about liaising with customers and stakeholders, let your communication skills shine through in your application. Use clear, concise language and give examples of how you've successfully managed customer interactions in the past.
Be Specific About Your Experience: When detailing your previous roles, focus on specific achievements that relate to the responsibilities listed in the job description. We love seeing how you've tackled challenges like anti-social behaviour or estate inspections!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Property Management Recruitment
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with the key responsibilities, like handling customer issues and coordinating with various teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you resolved issues or improved customer satisfaction. This will demonstrate your ability to thrive in a community-facing role.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like dealing with anti-social behaviour or managing a busy workload. Practice your responses to these types of questions, focusing on your problem-solving skills and how you would handle challenging situations effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.