At a Glance
- Tasks: Lead a team to create an exceptional living experience for residents.
- Company: Luxury residential development in Birmingham with over 600 apartments.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with a focus on community engagement and resident satisfaction.
- Why this job: Make a real difference in residents' lives and lead a passionate team.
- Qualifications: Strong customer service skills and experience managing a team.
The predicted salary is between 30000 - 40000 £ per year.
You're the kind of person who remembers residents' names, notices when something's off before anyone has to ask, and takes genuine pride in making somewhere feel like home. If leading a team and owning the resident experience at one of Birmingham's most exciting build-to-rent developments sounds like your next move, read on.
About our client
Our client manages a large-scale, luxury residential development in Birmingham, home to over 600 apartments. They're committed to delivering a genuinely exceptional living experience and are looking for someone to lead that from the front.
The role
As Resident Experience Manager, you'll work alongside the General Manager to lead a team of six covering all front-of-house services. From the moment a resident moves in to the day they leave, you'll be responsible for making sure every interaction reflects the highest standards of service. This is a site-based, permanent role working 40 hours across five days a week, with flexibility required across the week including weekends.
What you'll be doing
- Leading and developing a front-of-house team, setting the tone for service across the building
- Managing resident move-ins and move-outs, including welcome tours, inspections and deposit returns
- Organising resident events, securing local offers and keeping communication active across relevant channels
- Overseeing contractor appointments, defect repairs and compliance audits to keep the building running smoothly
- Supporting budget management and identifying additional income streams to maximise building performance
- Acting as the key point of contact for residents, handling feedback, maintenance requests and day-to-day queries
Skills and experience
Essential
- Strong customer service background, ideally in residential property, hospitality, or a similarly fast-paced environment
- Experience managing or supervising a team
- Confident communicator, both written and face-to-face
- Organised and detail-oriented, with the ability to juggle multiple priorities at once
- Comfortable with financial reporting and budget management
- IT literate and confident using social media
Desirable
- Experience in build-to-rent, co-living or residential block management
- Familiarity with property management or CRM platforms
Resident Manager in Dartford employer: Property Management Recruitment
Our client is an exceptional employer, offering a vibrant work culture that prioritises resident satisfaction and team collaboration in Birmingham's luxury residential sector. With a commitment to employee growth, they provide opportunities for professional development while fostering a supportive environment where every team member can thrive. The unique location and focus on creating a home-like atmosphere make this role not just a job, but a chance to make a meaningful impact in the community.
Contact Details:
Property Management Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Manager in Dartford
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how your experience aligns with them. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Manager, you'll need to be a confident communicator. Try role-playing common scenarios with a friend or family member to get comfortable with handling resident queries and feedback.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've successfully managed multiple priorities in the past. This could be through managing events or overseeing a team – anything that highlights your ability to juggle tasks effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. And remember, if you’re keen on this role, apply through our website for the best chance at landing it!
We think you need these skills to ace Resident Manager in Dartford
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for creating a welcoming environment and how you connect with residents.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service and team management. We’re looking for someone who can lead a front-of-house team, so give us examples of how you've done this in the past!
Be Detail-Oriented:Since the role involves juggling multiple priorities, it’s important to showcase your organisational skills. Mention any specific tools or methods you use to stay on top of tasks and ensure everything runs smoothly.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Property Management Recruitment
✨Know Your Residents
Before the interview, think about how you would remember residents' names and create a welcoming atmosphere. Be ready to share examples of how you've built relationships in previous roles, as this will show your genuine commitment to making somewhere feel like home.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading teams. Think of specific instances where you set the tone for service or developed team members. Highlight your ability to manage multiple priorities while keeping the team's morale high.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle resident feedback or maintenance requests. Prepare by thinking through potential scenarios and your approach to resolving them, demonstrating your problem-solving skills and customer service focus.
✨Familiarise Yourself with Financials
Since budget management is key, brush up on your financial reporting skills. Be prepared to discuss how you've managed budgets in the past and any strategies you've used to identify additional income streams. This will show you're not just about service but also about performance.
