4 Month FTC - Leasing Assistant in Coventry

Working Hours - Monday - Friday, 12pm - 5pm

Customer service/ customer contact

• Creating good customer relationships with all customers (existing and prospective) by sending regular updates and communication in a professional manner even when delivering difficult messages.
• Welcoming all new customers to Way of Life, registering new applicants on our IT system; taking enquiries from prospective or existing customers and matching them with properties suitable to their needs.
• Keeping up to date records of all customer contact on IT system to ensure a full audit trail exists.
• Provide useful tenancy and property information to new customers (e.g. location of all meters, stop cocks, utility information and local amenities).

Tenancy Management

• Carry out regular internal apartment inspections in line with Reposit policies requirements where relevant.
• Arrange lock changes and ensure a management set of keys is retained and registered in the key management system.

Lettings

• Managing the lettings and offer process from end to end, including arranging and undertaking viewings and checking in appointments with customers and agents; handling multiple offers and confirming offer details to customers; conducting market research to identify local trends and market rents and taking action on all feedback after viewing to ensure required improvements are made.
• Ensure all our advertisements are up to date and refreshed on a regular basis.
• Send completed deal sheets to Leasing Manager and assist Leasing Manager in customer communications during referencing and deal progression.
• Ensure property is let in a good condition (i.e. that it is clean and there are no outstanding repairs) and undertake check in inventory report.
• Qualify applicants by ensuring customer conforms with right to rent requirements (checking ID in person and taking photographic proof), passing the proof to the relevant team members and starting the reference checks.
• Dealing with tenancy surrenders, goods removal and vacating customers. Liaise with Credit Controller to include ensuring outstanding monies are collected, notices served and updating status on IT system and then passing on to relevant parties.
• Manage tenancy renewals, ensuring customers qualify for renewal prior to offering renewal terms and sending renewal deal sheets.
• Update Digital Marketing Manager on voids list.
• Provide monthly report on competitors and local market conditions.
• Regular audits of TDS and Reposit accounts.
• Track progress of all deals and support leasing coordinators with the collection of references, contract signing and move in monies.
• Ensure that all listings are updated and correct on a daily basis.
• Ensure that all reporting requirements are completed on time.
• Meeting rental growth targets on both new lets and renewals.
• Ensure that comprehensive check in, check out and interim reports are completed for all tenancies.
• Follow up calls are made to all customers following viewings.
• Follow up calls are made to all new residents within the 1st week.

Budget Management

• Manage dilapidations and deposit deductions following check out inspection.
• Creating a specification for void works, establishing costs and timescales for works.

General Responsibilities

• Carry out the duties of the onsite team when they are on leave.
• Ensure good inter-team working relationships and strong communication with both internal and external customers at all times to ensure we deliver the best possible service.
• Produce accurate information and reports for weekly/ monthly meetings.
• Participate in team, departmental and corporate project and planning processes as required.
• To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
• To act as an ambassador for Way of Life in your conduct during working hours and in all contact with customers and third parties connected with Way of Life's business.
• To undertake any other duties as are reasonably requested from time to time.
• This is not an exhaustive list of the duties that may be required of the post holder. Duties may be changed, after discussion, to suit the operational requirements.
• Support the Marketing Team to implement engaging community building events for residents.