At a Glance
- Tasks: Provide top-notch customer service and ensure building security and maintenance.
- Company: Join a leading property management company in Central London.
- Benefits: Permanent contract, competitive salary, and a dynamic work environment.
- Other info: Perfect for those who thrive in a professional, fast-paced setting.
- Why this job: Be the welcoming face of luxury living while ensuring safety and comfort.
- Qualifications: Experience in customer service and a keen eye for detail.
The predicted salary is between 31500 - 38500 £ per year.
Location: London SW1X
Hours: Monday to Friday, 11:00am-7:00pm
Contract: Permanent
Reporting to: Head Commissionaire
We are working with a leading property management company to recruit a professional and reliable Commissionaire for a prestigious property in Central London. This is a varied role combining front-of-house customer service, building security, health and safety and general building operations. You will play an important part in ensuring the safety, comfort and security of residents, visitors, staff and contractors, while maintaining the high standards expected within a premium environment. Working alongside the Head Commissionaire, you will help ensure the smooth day-to-day running of the building and provide a professional, welcoming and reassuring presence at all times.
Key Responsibilities
- Front of House & Customer Service
- Act as the first point of contact for staff and visitors, providing a professional and courteous welcome.
- Assist with enquiries, directions and general building information.
- Maintain a friendly, approachable and discreet presence.
- Building Security, Checks & Maintenance
- Carry out regular patrols of communal areas, entrances, lobbies, stairwells, lifts, and plant rooms.
- Monitor access points, CCTV and security systems.
- Identify and report maintenance issues, hazards or unusual activity.
- Carry out basic maintenance tasks, including replacing light bulbs and resetting minor faults.
- Check fire exits, alarm systems and emergency equipment regularly.
- Health & Safety
- Maintain high standards of health and safety throughout the building.
- Record and report hazards, incidents and faults in line with procedures.
- Assist with fire drills, evacuations and emergency situations.
- Provide initial support during medical or security incidents where required.
- Building Presentation
- Ensure reception and communal areas are maintained to an excellent standard.
- Carry out light housekeeping duties, including tidying, spot-cleaning and minor repairs.
- Contractor & Delivery Management
- Welcome, register and monitor contractors and service providers.
- Ensure contractors follow building safety procedures and permit requirements.
- Manage keys and maintain accurate records of their issue and return.
- Receive, log and securely manage deliveries and post, ensuring items are distributed or collected promptly.
- Administration & Record Keeping
- Maintain accurate daily logs covering patrols, contractor visits, key movements, deliveries and incidents.
- Assist the Head Commissionaire and management team with general reporting and administrative duties.
- Handle enquiries effectively and escalate any concerns where appropriate.
About You
- We are looking for someone who is:
- Professional, approachable and naturally customer-focused.
- Calm, reliable and confident when working under pressure.
- Observant, proactive and attentive to detail.
- Discreet, trustworthy and dependable.
- Practical and happy to get involved with basic maintenance and building checks.
- Committed to maintaining excellent standards of service, presentation and health and safety.
Essential Experience & Skills
- Previous experience in a similar role within luxury residential property, hospitality or a high-end customer-facing environment.
- Excellent customer service and communication skills.
- A professional appearance and manner.
- Basic IT skills, including confidence using emails, electronic logbooks and reporting systems.
- A good understanding of building operations, security and health and safety procedures.
This is an excellent opportunity to join a leading property management company in a varied position where professionalism, attention to detail and outstanding service are essential.
Concierge / Commissionaire employer: Property Management Recruitment
Verto HR is an exceptional employer that prioritises employee growth and development within the dynamic residential property management sector. With a supportive work culture that encourages collaboration and innovation, employees benefit from flexible working arrangements and the opportunity to enhance their skills in HR and client management. Located in Aldgate East, London, Verto HR offers a vibrant environment where team members can thrive while building meaningful client relationships.
Contact Details:
Property Management Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge / Commissionaire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Property Management Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Property Management Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge / Commissionaire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Property Management Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Property Management Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Property Management Recruitment!
How to prepare for a job interview at Property Management Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
