Block Manager in Birmingham

Property Management Recruitment provided pay range

This range is provided by Property Management Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Our client is a well-established residential property management business seeking an experienced Block Manager to take responsibility for a defined portfolio of residential developments.

This is a broad, hands-on property management role covering service charge management, legal compliance, contractor oversight, client communication and day-to-day estate management. The successful candidate will work closely with resident directors and leaseholders, delivering a professional, compliant and customer-focused service.

The Role

You will be responsible for the full management of your assigned portfolio, ensuring developments are maintained, administered and supervised to a high standard. You will act as the key point of contact for clients, leaseholders and contractors, ensuring service delivery aligns with agreed management agreements and statutory obligations.

• Proactively manage service delivery across the portfolio, seeking to exceed client expectations.
• Provide regular written updates to resident directors in an agreed format, outlining actions taken and progress made.
• Draft and issue correspondence for individual leaseholders, blocks or entire developments, including letters, newsletters and notices.
• Manage professional handovers from and to managing agents in line with agreed handover procedures.
• Maintain and reference development plans to establish boundaries, ownerships and demised areas.
• Read, interpret and apply legal documentation including leases, Memorandum & Articles, freehold documents and contracts.
• Maintain up-to-date knowledge of residential property legislation and industry best practice.
• Attend, chair and minute Directors’ Meetings, AGMs, EGMs and residents’ meetings as required.
• Prepare and present annual service charge budgets in line with each development’s financial year-end.
• Produce draft budgets at least eight weeks prior to year-end.
• Identify arrears cases and liaise with Credit Control on recovery action plans.
• Oversee the completion of annual service charge accounts in line with statutory and lease requirements.
• Ensure accounts are approved by the relevant client representatives and filed within statutory deadlines.
• Check and authorise invoices, ensuring works have been completed satisfactorily.
• Respond to leaseholder account queries, providing statements, payment plans and financial explanations.
• Ensure all mechanical and electrical assets are covered by appropriate maintenance contracts and statutory testing.
• Ensure Health & Safety documentation is current and compliant with legal requirements.
• Action issues raised in risk assessments, inspections and reports within agreed timescales.
• Maintain compliance with statutory and best practice Health & Safety standards.
• Arrange and implement major works programmes, supporting project delivery where required.
• Carry out site inspections in line with management agreements.

The Person

• Proven experience in residential property or estate management.
• Strong understanding of leases, service charges and compliance.
• Excellent communication and organisational skills.
• Ability to manage multiple developments and priorities effectively.
• Full UK driving licence.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Management