Weekend Night Porter

We are working with a luxury residential building to find a dedicated Weekend Night Porter to join their team West London, reporting to the General Manager and Deputy Manager. The role of Porter is to provide excellent Customer Service and an unrivalled resident experience. Dates and Hours: Friday, Saturday, Sunday 7pm-7am

Resident Services & Concierge Duties:

• Act as the first point of contact for residents during night hours, handling all enquiries and requests promptly and professionally.
• Assist residents with carrying parcels, shopping bags, and suitcases (of a normal weight).
• Maintain a polite, professional, and discreet manner at all times.

Security & Access Control:

• Conduct regular patrols throughout the building and grounds to ensure safety and security.
• Monitor CCTV systems, alarms, and access control panels.
• Ensure all external doors and entry points remain secure.
• Respond to emergencies, including fire alarms or security breaches, in line with site protocols.

Contractor & Visitor Management:

• Keep accurate records of all contractors and tradespeople working on-site, including their names, companies, dates, times of arrival and departure, and work being undertaken.
• Log and monitor all keys issued to contractors, residents, or service personnel, ensuring correct key handling procedures are followed.

Parcel Handling & Deliveries:

• Receive and securely store parcels and deliveries.
• Notify residents of parcel arrivals and facilitate safe handover.

Cleaning & Presentation:

• Undertake light cleaning duties in the reception area and common parts (e.g., wiping down surfaces, mopping up spills, removing litter) as required during the night shift.
• Ensure all communal areas remain tidy and presentable at all times.

Health & Safety & Maintenance Reporting:

• Conduct regular inspections of the property for any health and safety risks or maintenance issues.
• Immediately report hazards, damage, or concerns to the General or Deputy Manager.
• Ensure appropriate records are maintained in the incident/maintenance logs.

Handover & Record Keeping:

• Complete clear and detailed handover notes at the end of each shift.
• Log all incidents, contractor visits, key movements, resident interactions, and cleaning tasks performed.

Requirements:

• Experience in a similar night concierge, building caretaker, or security role within high-end residential environments preferred.
• Excellent customer service and interpersonal skills.
• Professional presentation and conduct.
• Basic IT skills for record-keeping and communication.
• SIA License (desirable depending on property requirements).
• First Aid Certificate (preferred or willingness to undertake training).
• Good awareness of health and safety practices.

Key Attributes:

• Trustworthy and discreet
• Proactive and self-sufficient
• Excellent attention to detail
• Calm under pressure and quick to act in emergencies
• Strong communication and problem-solving skills

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