Tenant Liaison Officer - INTERNAL ONLY in Briton Ferry

Tenant Liaison Officer

We have a 9-month Fixed-term, Full-timepositionavailablewith a competitive pay and benefits package with a salary of £30,997 a year.

Reporting to the DMC Team Leader, the Tenant Laison Officer is responsible for providing a professional and customer-focused service to tenants throughout the DMC process, acting as a key link between tenants, the DMC Team, Repairs and other internal teams and contractors.

Woking closely with tenants within the community, this role provides clear information, advice and support, managing and communicating expectations, whilst providing a people-centred customer service.

To be successful in the role ofTenant Liaison Officerour new team member willhave a minimum level of education (GCSE/Level 3 or equivalent) with some knowledge of the housing or construction industry as well as having skills below:

• Have excellent relationship building and communication skills, being able to adapt to a wide portfolio of customers while balancing demands in a reasonable manner.
• Act as a key point of contact for tenants throughout the DMC process.
• Identify opportunities to improve the tenant experience throughout the DMC process.
• Be customer focused, managing expectations whilst informing and supporting tenants through the programme while balancing the needs of the business and our external contractors.
• Have experience of dealing with contractor, sub-contractors and providers of construction works, ensuring progress and minimal disruption to our tenants.
• Be able to think critically looking at all possible outcomes and coming to the best solution for the business, contractor, community and tenant alike.
• Support tenants from the beginning to the conclusion of their DMC case.
• Be self-motivated due to the demanding nature of the role where you are expected to travel throughout the borough often lone working.
• Have a good standard of ICT literacy. The use of iPads and general officer software is essential to the role.
• Be a positive and resilient individual who is able to address problems and complaints in a timely manner and recognise patterns and trends in complaints to be addressed to resolve these going forward.

Please see attachedTenant Liaison Officerrole profile for the full job description and person specification.

Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community and we work in a values-led culture that is Be Bold, Be Fair and Be Kind which empowers us to continually grow and change.

Find out more about us in our Candidate Pack,get a feel for what it’s like to work with us, find out what we’re looking for, about our recruitment process and decide whether you can see yourself as a part of our amazing organisation. You will also find hints and tips to support you with your application.

As an equal opportunities’ employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community.

If you would like further information about thisopportunity,please contact workingwithus@taitarian.co.uk

Closing date: 5th of November 2026

Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications.

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