Senior Lettings Negotiator in Watford

Lettings Negotiator I Residential Lettings (Fixed-Term Contract 12 Months)

About our business

Many of us have experienced life in rented housing and understand the uncertainty that can come with not owning your home. ProperTies Living exists to make renting feel like home. Our mission is to create high-quality homes for rent where people can settle, build meaningful connections, and live comfortably in safe, secure environments. We want our residents to feel a genuine sense of belonging and pride in where they live. We have over 900 homes in development and will be managing over 450 homes by the end of the year. We have a pipeline of 2000 properties which are in the process of being acquired. Our growing portfolio reflects our long-term commitment to the rental market and to creating professionally managed communities where residents feel secure, supported, and proud to live. As a business, we are committed to delivering best-in-class customer service that is effective and responsive in all our operations from constructing new homes and letting apartments to managing communities. Our objective is to offer professionally managed rental homes that provide security, reliability, and a welcoming environment where residents can create lasting memories. Joining ProperTies Living means becoming part of a new and ambitious team that embraces collaboration, creativity, and professional growth. Supporting our people and providing clear pathways for career development and progression is key to our success.

About this role

We are looking for a personable, proactive and customer-focused Lettings Negotiator to support the successful leasing of our Build-To-Rent (BTR) communities across multiple sites within the region. This is a highly customer-facing role focused on delivering exceptional viewing and move-in experience for prospective residents while supporting occupancy across our buildings. The role will primarily be site-based and will involve regular travel between our communities across Watford, Barking and Bracknell, therefore a full UK driving license and flexibility to travel is essential. This is an ideal opportunity for someone from a hospitality, leasing, sales or customer service background who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering outstanding customer experiences. As a BTR business, we are committed to creating welcoming, safe and professionally managed communities where residents feel valued and supported. We pride ourselves on professionalism, communication, collaboration and maintaining high standards across our buildings while promoting inclusive and sustainable communities.

What you will do

• Strive to deliver an exceptional letting experience for prospective residents while supporting occupancy targets across our BTR communities.
• Act as brand ambassador and first point of contact for prospective residents.
• Conduct apartment and amenity viewings across multiple sites, promoting the lifestyle and benefits of the community.
• Build an understanding of prospective residents' requirements to match suitable apartments and services.
• Review prospective resident requirements to ensure suitable apartments are shown.
• Develop strong knowledge of building layouts, apartment types, amenities and local areas.
• Deliver a professional, welcoming and customer-focused experience throughout the lettings journey.
• Support promotion of the buildings and local marketing initiatives where required.
• Support negotiations and progression of applicants through to move-in.
• Coordinate with the Resident Services Hub regarding tenancy progression and move-in readiness.
• Work collaboratively with property management and resident services teams to support occupancy targets and service standards across our BTR communities.
• Travel regularly between sites within the region (Watford, Barking & Bracknell) as required.

Site & Operational Support (where applicable)

• At smaller sites where there is no on-site concierge, support day-to-day operational and resident service activities.
• Carry out move-in appointments including building tours, fire safety procedures, inventory sign-off and key handovers.
• Ensure apartments are clean, safe, and ready prior to resident move-ins.
• Report defects, maintenance concerns and H&S issues appropriately.
• Visit apartments to assess reported issues before contractor attendance where required.
• Support access management including fob and parking access setup.
• Assist with providing CCTV footage to authorities upon request, in line with established policies.
• Provide contractor access and support site inspections where necessary.
• Support residents with general on-site queries, including lockout assistance where required.
• Maintain a professional appearance and presentation at all times as a visible representative of the brand.
• Take pride in maintaining welcoming, safe and well-presented environments across buildings.
• Promote sustainability initiatives including recycling and responsible use of building resources.

About you - your experience, knowledge and skills.

Ideally you will have:

• GCSE qualifications in English and Maths (or equivalent).
• Exceptional Microsoft Office and IT skills, with confidence using CRM, property management and internal communication skills.
• Previous experience within lettings, hospitality, property, customer service or another customer service environment.
• Experience working in a fast-paced, target driven environment.
• Strong written and verbal communication skills.
• Excellent organizational skills with the ability to prioritise workload effectively.
• Ability to work independently whilst collaborating positively within a team.
• Professional, personable and confident approach with strong relationship building skills.
• High attention to detail and ability to remain calm under pressure.
• Full UK driving license and willingness to travel between sites regularly.

You will be someone who:

• Is proactive, adaptable and solutions-focused.
• Takes pride in delivering outstanding customer experiences.
• Demonstrates professionalism, respect and inclusivity in all interactions.
• Communicates clearly and collaborates effectively with colleagues, residents and contractors.
• Supports sustainable working practices and takes pride in the presentation of the buildings.
• Is flexible and willing to support operational needs across different sites where required.

Come and join us!