Senior Lettings Administrator - Resident Services Hub - Watford in Stevenage

About our business

Many of us have experienced life in rented housing and understand the uncertainty that can come with not owning your home. ProperTies Living exists to make renting feel like home. Our mission is to create high-quality homes for rent where people can settle, build meaningful connections, and live comfortably in safe, secure environments. We want our residents to feel a genuine sense of belonging and pride in where they live. We have over 900 homes in development and will be managing over 450 homes by the end of the year. We have a pipeline of 2000 properties which are in the process of being acquired. Our growing portfolio reflects our long-term commitment to the rental market and to creating professionally managed communities where residents feel secure, supported, and proud to live. As a business, we are committed to delivering best-in-class customer service that is effective and responsive in all our operations from constructing new homes and letting apartments to managing communities. Our objective is to offer professionally managed rental homes that provide security, reliability, and a welcoming environment where residents can create lasting memories. Joining ProperTies Living means becoming part of a new and ambitious team that embraces collaboration, creativity, and professional growth. Supporting our people and providing clear pathways for career development and progression is key to our success.

About this role

We are looking for a Senior Lettings Administrator to support the lettings and tenancy administration across our portfolio. As a senior member of this team, you will understand systems, be involved in improving and developing letting processes to improve customer journey as well as helping the team to continually improve. Based on the Resident Services located in the North London area, this role plays an important part in keeping tenancy documentation, records, and processes accurate and compliant with current legislation. You will work closely with on-site lettings, property services, and resident services teams to make sure tenancy administration is handled efficiently from initial enquiry through to move-in and across the full resident lifecycle. Alongside this, you will support the management of tenancy records, compliance documentation, and system data to help maintain accuracy across the portfolio.

What you will do

• Tenancy administration
  • Preparing tenancy agreements and associated legal documentation, including addendums and notices (e.g. Section 8, and 13 where required)
  • Managing renewals, extensions, and tenancy changes, ensuring everything is completed accurately and on time
  • Completing file sign-off for new tenancies, ensuring all steps in the leasing process have been followed
  • Keeping tenancy records up to date across systems and flagging any issues early
• Move-ins
  • Coordinating move-in dates with internal teams; things can shift, so being able to adapt is important
  • Preparing documentation and supporting onboarding processes
  • Making sure all required checks and compliance steps are completed ahead of move-in
• Compliance & legal processes
  • Acting as a key point of contact for solicitors, tracking case progress and keeping teams updated
  • Managing referencing processes with third-party providers and following up where needed
  • Ensuring Right-to-Rent checks, deposit registrations, and regulatory requirements are completed correctly
  • Monitoring expiring Right to Rent documents and contacting residents
  • Escalating any compliance risks in line with internal procedures
• Systems & data
  • Maintaining accurate tenancy and resident data across all internal systems and platforms
  • Updating records, financial information, and tenancy details as things change
  • Supporting reporting and helping maintain overall data accuracy across the portfolio
• Rent & financial administration
  • Supporting the setup of rent payments, direct debits and recurring charges
  • Assisting with rental payments and responding to resident queries where required
  • Supporting property management teams with admin processes relating to rent accounts and arrears
• Audits, reporting & controls
  • Carrying out regular audits of tenancy files and documentation to ensure accuracy and compliance
  • Supporting weekly and monthly reporting using data from internal systems
  • Reviewing records across systems and picking up on anything that doesn't quite line up
  • Working with the wider team to resolve issues identified through audits or reporting
• Working with people
  • Acting as a key point of contact for queries from residents and internal teams, handling requests in a timely manner
  • Working closely with property managers, lettings, and resident services to keep things moving and make sure nothing gets missed
  • Supporting processes end-to-end, from initial enquiry through to move-in and beyond
• General Responsibility
  • Maintaining accurate records in line with company procedures and data protection requirements
  • Supporting the wider team during busy periods
  • Taking a proactive approach to work rather than waiting to be asked
  • You may be required to carry out other duties to assist the team.

About you - your experience, knowledge and skills.

Ideally you will have:

• Experience in lettings, property administration, housing or residential operations, ideally supporting multiple properties or a portfolio environment
• Experience of working within a customer service desk
• A strong understanding of tenancy administration, compliance and legislation
• Experience preparing tenancy agreements, managing referencing processes and coordinating move-ins and renewals
• Demonstrated proficiency in systems and technology, with a background in utilising property management systems or comparable platforms
• Strong skills in Microsoft Office (especially Excel) and comfortable using internal systems and databases
• Excellent organizational and administrative skills with strong attention to detail
• The ability to manage multiple tasks and priorities across different schemes within a fast-paced environment

Qualifications

• GCSE (or equivalent) in English & Maths
• IT qualification - ability to demonstrate and apply knowledge and work in a range of property related systems
• A qualification in lettings, housing or property management (for example Propertymark / ARLA, IRPM or similar)

You will be someone who:

• Is highly organised and able to manage portfolio-level administration
• Is confident using technology and systems to manage tenancy records and processes
• Communicates clearly and professionally with colleagues, residents and third-party providers
• Works proactively and takes ownership of tenancy administration processes
• Maintains high standards of accuracy and compliance

What we offer

As well as working with a friendly, inclusive and incredibly supportive team who care about their work and take great pride in our buildings, we offer:

• A competitive salary (£45,000 - £55,000, depending on experience)
• Participate in a commission scheme
• 25 days holiday + 8 bank holidays (pro-rated if part-time)
• Group Personal Pension with Royal London (salary sacrifice available)
• Employee Assistance Program
• Life Assurance
• Optical e-Vouchers
• Cycle and Tech schemes
• Opportunity to work within a growing residential portfolio

Come and join us!

Right to Work in the UK: Please note: You must be resident in the UK and eligible to work. At this point in our journey, we are unable to sponsor visas.

Equal Opportunities, Diversity & Inclusion: We are committed to building a diverse and inclusive group of talent with a broad range of backgrounds, skills and capabilities and will give full and fair consideration to all applicants. If you have a disability or any other additional need that requires consideration, accommodation or adjustment to the role or recruitment process, please do let us know.