At a Glance
- Tasks: Create a welcoming environment and build strong relationships with residents and guests.
- Company: ProperTies Living, dedicated to making renting feel like home.
- Benefits: Full-time role with opportunities for career growth and a supportive team.
- Other info: Pet-friendly environment with a commitment to sustainability and high service standards.
- Why this job: Join a passionate team focused on exceptional service and community building.
- Qualifications: Experience in hospitality or customer service, with excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Concierge I Residential l Watford Permanent, full-time
About our business
Many of us have experienced life in rented housing and understand the uncertainty that can come with not owning your home. ProperTies Living exists to make renting feel like home. Our mission is to create high-quality homes for rent where people can settle, build meaningful connections, and live comfortably in safe, secure environments. We want our residents to feel a genuine sense of belonging and pride in where they live. We have over 900 homes in development and expect to be managing over 450 homes by the end of the year. We also have a pipeline of 2,000 properties currently being acquired. Our growing portfolio reflects our long-term commitment to the rental market and to creating professionally managed communities where residents feel secure, supported, and proud to live. As a business, we are committed to delivering best-in-class customer service that is both effective and responsive across all our operations - from constructing new homes and letting apartments to managing communities. Our objective is to provide professionally managed rental homes that offer security, reliability, and a welcoming environment where residents can create lasting memories. Joining ProperTies Living means becoming part of a new and ambitious team that embraces collaboration, creativity, and professional growth. Supporting our people and providing clear pathways for career development and progression is key to our success.
About this role
We are looking for a warm, personable and proactive Resident Experience Concierge to deliver an exceptional living experience for our residents and visitors. As the face of the building, you will create a welcoming, professional and hospitality-led environment while building strong resident relationships and ensuring the smooth day-to-day operation of the front of house experience. This is an ideal opportunity for someone with a passion for people, service excellence and community building, who enjoys creating memorable experiences and takes pride in delivering outstanding customer service. As a Build-to-Rent (BTR) community, we are committed to creating an inclusive and welcoming environment for all residents, including pet owners, and are looking for someone who is comfortable working within a pet-friendly setting. As part of our commitment to sustainability and high service standards, we encourage environmentally responsible practices and take pride in maintaining clean, safe and well-presented spaces throughout the building.
What you will do
- Deliver a warm, professional and engaging welcome to residents, guests and contractors
- Build positive relationships with residents and create a strong sense of community within the building
- Support a welcoming and inclusive experience within our pet-friendly community
- Anticipate resident needs and provide personalised support where possible
- Handle resident enquiries with professionalism, empathy and efficiency
- Resolve issues confidently and escalate concerns appropriately when required
- Create a consistent high-end front of house experience that reflects the brand and values of the community
- Manage visitor access, resident sign-ins and contractor arrivals professionally and securely
- Ensure reception, lobby and resident amenity spaces remain clean, welcoming and exceptionally presented at all times
- Support smooth resident move-ins and move-outs
- Assist with resident events, community engagement initiatives and building activities
- Encourage and support sustainable practices within the building, including recycling initiatives and maintaining clean, safe and well-presented communal spaces
- Carry out regular walkthroughs of communal areas and report any maintenance, cleanliness, health & safety or security concerns promptly
- Support with maintenance requests, including logging, monitoring and following up through Fixflo
- Assist with Inventory Assist processes, Homebox and check-in lists for resident move-ins and move-outs
- Monitor the overall resident experience and identify opportunities for continuous improvement
Collaboration & Communication
- Work collaboratively with Property Management, Lettings, Maintenance, and Security teams to ensure seamless resident experience
- Liaise closely with the Resident Services Hub teams to ensure resident enquiries, requests, and follow-up actions are managed seamlessly and efficiently
- Maintain accurate records and complete administrative tasks to a high standard
- Provide regular updates to the Block Manager regarding resident feedback, building activity and operational matters
- Communicate confidently and professionally with residents, colleagues, contractors, and external partners
- Support neighbouring sites and team members during busy periods when required
You may be required to carry out other duties to assist the team.
About you - your experience, knowledge and skills.
You will be someone who genuinely enjoys working with people and delivering exceptional service. You take pride in creating positive experiences and remain calm, professional and solutions-focused in a fast-paced environment. Ideally you will have:
- A minimum of 2-3 years experience within hospitality, hotels, Build-to-Rent, residential, luxury retail, customer service or front of house environments
- Qualifications in hospitality, customer service, leisure & tourism or a related field would be advantageous
- GCSEs (or equivalent) including English & Maths
- A passion for delivering outstanding customer experiences
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- The ability to multitask and prioritise effectively
- Confidence working independently or as part of a team
- A proactive, positive can-do attitude
- Excellent IT skills, including Microsoft Office, and property management systems
- An understanding of basic H&S responsibilities within a residential or hospitality environment
You will be someone who:
- Puts customer experience at the heart of everything they do
- Is professional, approachable and confident communicating with residents, visitors and colleagues
- Takes ownership, remains solutions-focused and works well in a fast-paced environment
- Takes pride in their personal presentation, professionalism and maintaining high standards throughout the building
Come and join us! If you are passionate about hospitality, people and service excellence, we would love to hear from you.
Senior Receptionist in London employer: ProperTies Living Limited
ProperTies Living is an exceptional employer that prioritises the well-being and professional growth of its team members. With a strong commitment to creating high-quality rental homes, our collaborative work culture fosters creativity and innovation, while providing clear pathways for career development. Located in North London, employees benefit from being part of a dynamic and ambitious team dedicated to delivering best-in-class customer service in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ProperTies Living Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ProperTies Living Limited
Don't be shy about reaching out to ProperTies Living Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ProperTies Living Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ProperTies Living Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
