IT Support Technician (Junior) in Nuneaton

We are looking for an IT Support Technician to join our Nuneaton-based IT team at PROPER SNACKS. This role is based in Nuneaton, with four days on-site and one day working from home.

The Person

A keen, enthusiastic and approachable individual with a genuine passion for technology. They are a natural problem-solver who takes ownership, communicates clearly across all technical levels, adapts easily between different tasks, and is motivated by making technology work better for others.

The Role

Reporting to the IT Operations Team Leader, the IT Support Technician will be the day-to-day on-site presence for the Nuneaton factory, warehouse and office. Responsibilities also include supporting London office users and remote colleagues, visiting the London office roughly once a month and covering for busy periods as required. All travel expenses are covered.

Responsibilities

• Deliver day-to-day IT support for Nuneaton factory, warehouse and office users onsite, and for London office and work-from-home users remotely.
• Support the Head of IT and IT Operations Team Leader in delivering planned IT projects.
• Manage onsite IT requirements outside third-party support, including installing, moving, and modifying onsite equipment.
• Support Nuneaton Factory and Warehouse IT hardware and infrastructure.
• Support handheld devices, printers, and production line, packing, warehousing, and dispatch equipment.
• Handle patching and network setup.
• Act as skilled “remote hands” for third-party providers when required.
• Act as a point of contact for third-party partners and internal users to log, manage, and track support tickets using ManageEngine Service Desk Plus; monitor and chase ticket resolution; assist in scheduling support activities and onsite visits.
• Install and configure PROPER SNACKS-specific software applications and tools, including scheduling patching and upgrades.
• Support and maintain Microsoft Teams Rooms and AV conferencing equipment across London and Nuneaton meeting spaces.
• Ensure the security and integrity of data, systems, and equipment.
• Maintain an accurate and up-to-date IT asset register, including preparing and issuing equipment for new starters.
• Assist new starters with account setup, registration, and onboarding, and support the off-boarding process including recycling or re-profiling returned devices.
• Maintain communication rooms in a clean and organised condition.
• Provide end-user training and guidance, both in person and remotely.
• Document IT solutions and standard procedures in a knowledge base.

Requirements

• Some exposure to IT support, service desk, troubleshooting or hands-on technology through work experience, apprenticeship, college course, certifications, home labs or personal projects.
• Genuine interest in technology and a proactive approach to learning, with evidence of self-development such as CompTIA, Cisco, Microsoft, networking/security courses or practical tech experimentation.
• Comfortable providing first-line support to colleagues face-to-face, with a friendly, helpful and approachable style.
• Willingness to travel to London approximately once a month, with all travel expenses covered.

Equal Opportunity

PROPER and Eat Real is an equal opportunities employer and we do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. Please let us know if there is anything we can do to accommodate you to participate fully in the recruitment or interview process.