At a Glance
- Tasks: Manage customer relationships and support clients through their mortgage journey.
- Company: Join a growing mortgage broker with a focus on exceptional customer service.
- Benefits: Career progression, performance bonuses, pension, and fun company events.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Perfect for confident communicators wanting to make a real impact in financial services.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Proper Recruitment are working with a growing Mortgage broker who are looking for an enthusiastic and customer-focused Customer Coordinator to join their expanding team. This is a predominantly telephone-based role, ideal for someone who enjoys building relationships, delivering exceptional customer service and supporting clients throughout their mortgage journey. You’ll work closely with Mortgage & Protection Advisors, managing appointments, progressing enquiries and ensuring every customer receives a first-class experience.
Responsibilities:
- Manage customer relationships from enquiry through to completion
- Handle inbound and outbound customer calls
- Book and manage advisor appointments
- Support clients throughout the mortgage process
- Build strong customer relationships and identify opportunities
- Maintain accurate records using CRM systems
Requirements:
- Excellent telephone manner and communication skills
- Previous customer service experience (mortgage or insurance knowledge beneficial)
- Strong organisational skills with the ability to multitask
- Confident working in a target-driven environment
- IT literate with experience using Microsoft Office
Benefits:
- Career progression opportunities
- Performance-based salary reviews
- Pension
- Company Events
If you’re a confident communicator looking to develop your career within Financial Services, we’d love to hear from you. If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.
Part Time Evening and Weekends Customer Care Assistant in Essex employer: Proper Recruitment
Join a dynamic and supportive team at a growing mortgage broker in Essex, where your passion for customer service will be valued and rewarded. With opportunities for career progression, performance-based salary reviews, and a vibrant work culture that includes company events, you'll thrive in an environment that encourages personal and professional growth while making a meaningful impact on clients' lives.
