At a Glance
- Tasks: Manage customer relationships and support clients through their mortgage journey.
- Company: Growing mortgage broker with a focus on exceptional customer service.
- Benefits: Career progression, performance bonuses, pension, and fun company events.
- Other info: Perfect for confident communicators looking to thrive in Financial Services.
- Why this job: Join a dynamic team and make a real difference in customers' lives.
- Qualifications: Excellent communication skills and previous customer service experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Proper Recruitment are working with a growing Mortgage broker who are looking for an enthusiastic and customer-focused Customer Coordinator to join their expanding team. This is a predominantly telephone-based role, ideal for someone who enjoys building relationships, delivering exceptional customer service and supporting clients throughout their mortgage journey. You’ll work closely with Mortgage & Protection Advisors, managing appointments, progressing enquiries and ensuring every customer receives a first-class experience.
Responsibilities:
- Manage customer relationships from enquiry through to completion
- Handle inbound and outbound customer calls
- Book and manage advisor appointments
- Support clients throughout the mortgage process
- Build strong customer relationships and identify opportunities
- Maintain accurate records using CRM systems
Requirements:
- Excellent telephone manner and communication skills
- Previous customer service experience (mortgage or insurance knowledge beneficial)
- Strong organisational skills with the ability to multitask
- Confident working in a target-driven environment
- IT literate with experience using Microsoft Office
Benefits:
- Career progression opportunities
- Performance-based salary reviews
- Pension
- Company Events
If you’re a confident communicator looking to develop your career within Financial Services, we’d love to hear from you. Salary: £25,000 + bonuses. On Target Earnings [OTE]: Circa £30,000. If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.
Any enquiries can also be directed to info@proper-recruitment.com or by phone – 0208 057 4047.
Customer Service Representative in Essex employer: Proper Recruitment
Join a dynamic and supportive team at a growing mortgage broker in Essex, where your enthusiasm for customer service will be valued and rewarded. With excellent career progression opportunities, performance-based salary reviews, and a vibrant work culture that includes company events, you'll thrive in an environment that prioritises employee growth and exceptional client experiences. If you're looking to make a meaningful impact while developing your skills in the financial services sector, this is the perfect opportunity for you.
