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- Tasks: Support clients in a fast-paced mortgage brokerage environment.
- Company: Successful mortgage brokerage in Essex with a focus on customer service.
- Benefits: Pension, competitive holiday entitlement, HR services, and company events.
- Why this job: Join a dynamic team and make a real difference in clients' lives.
- Qualifications: Experience in the mortgage industry and excellent communication skills required.
- Other info: Hybrid working after probation with opportunities for mentoring and coaching.
The predicted salary is between 30000 - 42000 £ per year.
Proper Recruitment is delighted to be working with a successful mortgage brokerage in Essex who are looking for an experienced Mortgage Administrator to provide support to clients within a fast‑paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and be comfortable on the phone to clients. Must have an understanding of mortgages and the property purchasing process. This is an office based role Monday - Friday during probation (3 months) then will become Hybrid.
Responsibilities:
- Dealing with incoming calls, emails, post and voicemails, responding to any non‑advisory queries in a professional and timely manner and referring any advisory queries to the relevant advisor, following these up with the relevant broker to ensure a response has been issued.
- Liaising with solicitors, lenders, estate agents and brokers to progress mortgage applications from start to finish as quickly and seamlessly as possible.
- Ensure our customer service database is kept up to date and all information held is accurate and that team members are also keeping the systems up to date/correct.
- Keeping clients updated on the status of their application(s), ensuring every step of the customer journey is as clear and stress free for the client as possible.
- Inputting cases on to our system, ensuring all details are accurate and all documents have been received in line with our compliance policies.
- Inputting mortgage/insurance applications accurately and efficiently and completing suitability reports to send to the client with all required initial information.
Requirements:
- Experience in the mortgage broking industry vital.
- Meticulous with a keen eye for detail.
- Positive & enthusiastic attitude with the ability to prioritise our customers’ needs and requirements at all times.
- Ability to work under pressure and problem solve, both independently and as part of the team.
- Computer literate and familiarity with Microsoft office.
- Well organised with excellent time keeping.
Pension. Competitive Holiday Entitlement. HR & Well Being Services. Company Events. Mentoring & Coaching.
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.
Mortgage Administrator in England employer: Proper Recruitment
Contact Detail:
Proper Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator in England
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of client communication, make sure you're comfortable chatting on the phone. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Mortgage Administrator in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the mortgage broking industry. We want to see how your skills match the role of a Mortgage Administrator, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, we recommend you emphasise your excellent communication skills in your application. Whether it’s through your CV or cover letter, let us know how you’ve successfully communicated with clients in the past.
Be Detail-Oriented: As a Mortgage Administrator, attention to detail is key! In your application, highlight instances where your meticulous nature has helped you succeed in previous roles. We love candidates who can keep things organised and accurate!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Let’s get your application rolling!
How to prepare for a job interview at Proper Recruitment
✨Know Your Mortgages
Make sure you brush up on your mortgage knowledge before the interview. Understand the different types of mortgages, the property purchasing process, and any recent changes in regulations. This will show that you're not just enthusiastic but also knowledgeable about the industry.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice clear and confident communication. You might want to role-play common scenarios with a friend or family member, focusing on how to handle queries professionally and efficiently.
✨Show Your Organisational Skills
Be prepared to discuss how you manage your time and keep things organised. Bring examples of how you've successfully handled multiple tasks or projects in the past, especially under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer service, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
