At a Glance
- Tasks: Lead and motivate a dynamic client services team while driving business growth.
- Company: A growing Independent Estate Agency with a focus on exceptional client service.
- Benefits: High earning potential, company trips abroad, extra days off, and support for qualifications.
- Other info: Exciting opportunities for career advancement and a vibrant work culture.
- Why this job: Join a passionate team and make a real impact in client relationships and business development.
- Qualifications: 3-5 years in client services, strong leadership skills, and experience with CRM systems.
The predicted salary is between 80000 - 80000 £ per year.
Proper Recruitment are working with a growing Independent Estate Agency who are looking for a dynamic and driven Client Services Director to lead their client services team and support the growth of their business. This role combines team leadership with new business development, ideal for someone who enjoys managing client relationships, delivering exceptional service and identifying opportunities to grow the business. You'll lead and motivate the client services team, drive service standards, and work closely with the sales and lettings teams to ensure a seamless client journey.
Responsibilities
- Lead, train and motivate the client services team to hit targets and KPIs
- Monitor and enhance the overall client experience and satisfaction
- Develop strategies to improve client retention and loyalty
- Proactively identify and convert new business opportunities through networking and prospecting
- Build and manage a pipeline of leads through to valuations and instructions
- Work closely with sales and lettings teams to ensure a seamless client journey
- Maintain accurate client records using CRM systems
Requirements
- Minimum 3-5 years' experience in client services or a related role, ideally within property or estate agency
- Proven track record managing a team and meeting service and sales targets
- Strong leadership, communication and negotiation skills
- Confident, resilient and target-driven
- IT literate with experience using CRM systems and Microsoft Office
High overall earning potential. Two company-wide trips abroad each year. Extra day off for your birthday and for moving house. Support with industry qualifications. On Target Earnings [OTE] Up to £80,000 per annum.
If you are a motivated individual with a passion for leadership and driving business growth, we would love to hear from you.
Director of Client Services employer: Proper Recruitment
Join a prestigious law firm in London that values professional growth and offers a dynamic work culture. With a focus on real estate finance, this role provides the opportunity to handle diverse transactions while benefiting from a supportive environment that encourages career advancement and hybrid working flexibility.
