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For Companies At a Glance
- Tasks: Support clients in a fast-paced role, managing appointments and providing exceptional service.
- Company: Join a successful mortgage brokerage in Essex with a focus on customer relationships.
- Benefits: Enjoy hybrid working, competitive holidays, pension, and well-being services after probation.
- Why this job: Be part of a dynamic team, build relationships, and make a real impact in customers' lives.
- Qualifications: Understanding of mortgages, strong communication skills, and a positive attitude are essential.
- Other info: Office-based initially, transitioning to hybrid after a 3-month probation period.
The predicted salary is between 22000 - 24000 £ per year.
Proper Recruitment are delighted to be working with a successful mortgage brokerage in Essex who are looking for a Customer Relationship Specialist to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and comfortable on the phone to clients. This vacancy is ideal for someone with background in the Property Industry, Estate Agency or Mortgage sector. This is an office based role Monday - Friday during probation [3 months] then will become Hybrid.
Responsibilities:
- Look after all things pre-application and post-completion.
- Help our customers be as prepared as possible, manage broker diaries and book in the appointments for new and existing customers.
- Contact and manage our customers through various channels, including our existing CRM systems, introducer networks & social media.
- Help progress our customers by providing exceptional customer service, nurturing and building relationships.
- Manage and prioritise multiple tasks and projects effectively.
- Ability to work across other business departments and assist with other tasks as required.
Requirements:
- Must have an understanding of mortgages and the application process.
- Being driven and self-motivated.
- Good telephone manner, strong relationship building and customer service skills.
- Ability to use your own initiative and problem solve quickly and efficiently.
- IT literate (MS Office, Excel and Outlook).
- Excellent written & verbal communication skills.
- Positive & enthusiastic attitude with the ability to prioritise our customers needs and requirements at all times.
- Well organised with excellent time keeping.
Benefits:
- Pension
- Competitive Holiday Entitlement
- Hybrid Working [After Passing Probation]
- HR & Well Being Services
- Company Events
- Mentoring & Coaching
Salary: £26,000 - £28,000
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply. Any enquiries can also be directed to info@proper-recruitment.com or by phone – 0208 057 4047.
Contact Detail:
Proper Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the mortgage application process. Understanding the ins and outs of mortgages will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of client interaction, being articulate and friendly on calls can set you apart from other candidates.
✨Tip Number 3
Network within the property and mortgage sectors. Engaging with professionals in these fields can provide valuable insights and potentially lead to referrals or recommendations for the position.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed multiple tasks effectively in previous roles. This will highlight your ability to prioritise and handle the fast-paced environment of the job.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Relationship Specialist position. Tailor your application to highlight your relevant experience in customer service and the mortgage sector.
Craft a Strong CV: Your CV should clearly showcase your skills and experiences related to customer service, particularly in the property or mortgage industry. Use bullet points to make it easy to read and ensure it highlights your achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your background aligns with the job requirements, especially your understanding of mortgages and customer relationship management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Proper Recruitment
✨Show Your Understanding of Mortgages
Since the role requires an understanding of mortgages, make sure to brush up on key concepts and terminology. Be prepared to discuss your knowledge during the interview, as this will demonstrate your suitability for the position.
✨Demonstrate Excellent Communication Skills
As a Customer Relationship Specialist, strong communication is crucial. Practice articulating your thoughts clearly and confidently. Consider using examples from past experiences where you successfully communicated with clients or resolved issues.
✨Highlight Your Customer Service Experience
Prepare to share specific examples of how you've provided exceptional customer service in previous roles. This could include times when you went above and beyond to help a customer or effectively managed multiple tasks under pressure.
✨Emphasise Teamwork and Initiative
The job requires being a team player while also being self-motivated. Think of instances where you collaborated with colleagues to achieve a goal, as well as times when you took the initiative to solve problems independently.
