Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients in a fast-paced role, managing appointments and customer relationships.
- Company: Join a successful mortgage brokerage in Essex with a strong reputation.
- Benefits: Enjoy a hybrid work model after probation and a supportive team environment.
- Why this job: Perfect for those passionate about customer service and building relationships.
- Qualifications: Confident communicators with good IT skills and a positive attitude are ideal.
- Other info: Office-based role with opportunities to grow and develop your skills.
The predicted salary is between 28800 - 43200 £ per year.
Proper Recruitment are delighted to be working with a successful mortgage brokerage in Essex who are looking for a Customer Relationship Specialist to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and comfortable on the phone to clients.
This is an office based role Monday – Friday during probation [3 months] then will become Hybrid.
Responsibilities:
- Look after all thing\’s pre-application and post-completion.
- Help our customers be as prepared as possible, manage broker diaries and book in the appointments for new and existing customers.
- Contact and manage our customers through various channels, including our existing CRM systems, introducer networks & social media.
- Help progress our customers by providing exceptional customer service, nurturing and building relationships.
- Manage and prioritise multiple tasks and projects effectively.
- Ability to work across other business departments and assist with other tasks as required.
Requirements:
- Being driven and self-motivated.
- Good telephone manner, strong relationship building and customer service skills.
- Ability to use your own initiative and problem solve quickly and efficiently.
- IT literate (MS Office, Excel and Outlook).
- Positive & enthusiastic attitude with the ability to prioritise our customers needs and requirements at all times.
- Well organised with excellent time keeping.
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.
Any enquiries can also be directed to info@proper-recruitment.com or by phone – 0208 057 4047
Seniority level
Associate
Employment type
Full-time
Job function
Administrative
#J-18808-Ljbffr
Customer Relationship Specialist employer: Proper Recruitment
Contact Detail:
Proper Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Specialist
✨Tip Number 1
Familiarise yourself with the mortgage industry and the specific services offered by the brokerage. This knowledge will help you engage confidently with clients and demonstrate your understanding of their needs during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-play scenarios with friends or family to build your confidence in handling customer inquiries and managing relationships effectively.
✨Tip Number 3
Get comfortable with CRM systems and other relevant software tools. Familiarity with these platforms will not only make you more efficient but also show your potential employer that you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the mortgage and customer service sectors. Attend industry events or join online forums to connect with others, which can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Customer Relationship Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Relationship Specialist role. Emphasise your communication skills, customer service experience, and any familiarity with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully built relationships with customers in the past and how you can contribute to their team.
Highlight Relevant Skills: In your application, clearly outline your IT literacy, particularly with MS Office, Excel, and Outlook. Also, mention your ability to manage multiple tasks and your problem-solving skills, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Proper Recruitment
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Companies are looking for candidates who are not just qualified but also genuinely excited about helping clients and building relationships.
✨Demonstrate Communication Skills
Since this role involves a lot of phone interaction, practice clear and confident communication. Be prepared to discuss how you've successfully handled customer interactions in the past.
✨Highlight Your Organisational Skills
Be ready to share examples of how you manage multiple tasks effectively. Discuss any tools or methods you use to stay organised, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations with customers. Think of specific examples where you turned a negative experience into a positive one.
