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For Companies At a Glance
- Tasks: Lead enterprise loyalty programmes and manage client relationships for impactful results.
- Company: Join Propello Cloud, a top SaaS platform transforming loyalty and rewards for global brands.
- Benefits: Enjoy remote work flexibility, profit share, equity options, and a health cash plan.
- Why this job: Be part of a fast-paced team, driving success for major clients while growing your career.
- Qualifications: 5+ years in Customer Success or Account Management within Martech or loyalty tech required.
- Other info: Opportunity to mentor junior team members and contribute to internal improvements.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Description
Is this you
- A proven Customer Success Manager or Client Services lead with experience in managing enterprise-level loyalty and engagement programmes.
- Experienced marketeer ideally with marketing agency experience on the Account Management side.
- Digital marketing skills ideally with hands on loyalty programme management experience.
- A strategic commercially-minded professional who understands how to deliver value and results for clients.
- An excellent communicator with experience leading QBRs client reviews and stakeholder management at senior levels.
- Passionate about building strong relationships delivering successful programmes and being a trusted partner to clients.
- A collaborative team player who thrives in a fast-paced high-growth environment and is ready to help scale the function.
What\’s in it for you
- A key role in a rapidly scaling SaaS company that works with global brands like Skyscanner HelloFresh Lebara JD Sports and more.
- The opportunity to own relationships with enterprise clients and deliver high-impact loyalty programmes.
- A flexible remote-first role with a team workspace available in Manchester.
- Career progression as part of a growing customer success and partnerships function.
- Profit share share options and great benefits including a rewards platform and health cash plan.
About Propello Cloud
Propello Cloud is a leading SaaS loyalty and rewards platform helping brands drive acquisition retention and engagement through bespoke white-label reward programmes.
We power solutions for major clients across retail travel telco energy and financial services delivering measurable outcomes with an agile and client-first approach.
We\’re on a mission to make loyalty smarter and more rewarding for both businesses and customers.
About the Role
As Senior Customer Success Manager you will be responsible for leading the successful delivery and performance of loyalty and affiliate programmes for a portfolio of enterprise clients. You’ll work closely with our Head of Customer Success, our partnerships team and the wider product and delivery teams to ensure that every programme delivers value, impact and commercial growth.
You’ll play a key role in building long-term relationships, running QBRs, managing ongoing programme improvements and supporting the growth of our client base.
Key Responsibilities
Client & Programme Delivery
- Manage a portfolio of enterprise clients acting as their primary point of contact and strategic advisor.
- Oversee the ongoing delivery and optimisation of loyalty and rewards programmes.
- Lead regular performance reviews and QBRs using data insights to inform recommendations.
- Coordinate with internal teams (marketing partnerships product and tech) to ensure smooth delivery and client satisfaction.
Affiliate & Merchant Engagement
- Collaborate with the partnerships team to source onboard and manage affiliate merchant offers that align with client goals.
- Help ensure that offers are relevant, high‑performing and brand‑aligned contributing to programme engagement and ROI.
Commercial Growth & Retention
- Identify opportunities to grow client accounts through upselling, renewals or added services.
- Ensure programme performance is linked to client KPIs and helps drive measurable business outcomes.
Internal Leadership
- Support the Head of Customer Success in driving best practice across the team.
- Help mentor junior CSMs and contribute to internal process improvement and knowledge sharing.
The Ideal Candidate Will Have
- 5 years experience in a Customer Success / Marketing Agency / Account Management or Client Delivery role within Martech SaaS loyalty tech or marketing services.
- Experience working with affiliate partnerships or managing loyalty content / offers.
- Strong understanding of customer loyalty engagement and lifecycle marketing.
- Excellent client‑facing skills and a track record of building relationships at a senior level.
- A data‑led mindset confident using dashboards analytics and insights to guide performance.
- Experience delivering QBRs, running workshops and managing performance improvements.
- Commercially aware, able to spot upsell opportunities and guide clients to long‑term success.
- Highly organised and detail‑oriented with the ability to manage multiple complex programmes.
- A confident presenter able to communicate clearly to both internal and external stakeholders.
Benefits
The Package
- Competitive base salary bonus
- Profit share and equity options
- Remote‑first working policy
- Optional Manchester workspace
- Pension scheme
- Health cash plan
- Access to Propello rewards programme
- Generous holiday allowance
- Ongoing learning & development opportunities
How to Apply
If you’re excited about the prospect of joining a fast‑paced business development team in a fast‑growing SaaS company we’d love to hear from you.
Send your CV and cover letter to careers@propello.com.
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Customer Success Manager - Loyalty MarTech employer: Propello Cloud
Contact Detail:
Propello Cloud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Loyalty MarTech
✨Tip Number 1
Familiarise yourself with the latest trends in loyalty programmes and MarTech. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the Customer Success and MarTech fields. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at Propello Cloud.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and delivered results in previous roles. Highlighting your achievements will showcase your value to the team.
✨Tip Number 4
Research Propello Cloud's existing clients and their loyalty programmes. Being knowledgeable about their work will allow you to tailor your approach and show genuine interest in contributing to their success.
We think you need these skills to ace Customer Success Manager - Loyalty MarTech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, loyalty programmes, and account management. Use specific examples that demonstrate your ability to manage enterprise-level clients and deliver results.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and loyalty marketing. Mention your experience with QBRs and stakeholder management, and explain how you can contribute to the growth of Propello Cloud.
Showcase Your Digital Marketing Skills: Include any hands-on experience you have with digital marketing and loyalty programme management. Highlight your understanding of customer engagement and lifecycle marketing, as these are key aspects of the role.
Demonstrate Your Data-Driven Mindset: Provide examples of how you've used data insights to inform decisions and improve programme performance. This will show that you have the analytical skills needed to succeed in this position.
How to prepare for a job interview at Propello Cloud
✨Showcase Your Experience
Be prepared to discuss your previous roles in customer success or account management, especially any experience with loyalty programmes. Highlight specific examples where you successfully managed enterprise-level clients and delivered measurable results.
✨Demonstrate Data-Driven Decision Making
Since the role requires a data-led mindset, come equipped with examples of how you've used analytics to inform your strategies. Be ready to discuss how you’ve leveraged data insights during QBRs or performance reviews to drive client success.
✨Emphasise Relationship Building Skills
This position is all about building strong relationships. Prepare to share stories that illustrate your ability to connect with clients and stakeholders at senior levels, and how those relationships have led to successful programme outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Think of scenarios where you had to manage multiple programmes or navigate challenges with clients, and be ready to explain your approach and the results.