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For Companies At a Glance
- Tasks: Lead enterprise loyalty programmes and build strong client relationships.
- Company: Join Propello Cloud, a top SaaS platform transforming loyalty for global brands.
- Benefits: Enjoy remote work, profit share, equity options, and generous holiday allowance.
- Why this job: Be part of a fast-paced team making loyalty smarter and more rewarding.
- Qualifications: 5+ years in Customer Success or Account Management, ideally in SaaS or loyalty tech.
- Other info: Opportunity for career progression and ongoing learning in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Is this you?
- A proven Customer Success Manager or Client Services lead with experience in managing enterprise-level loyalty and engagement programmes .
- Experienced in affiliate partnerships or comfortable working closely with affiliate networks and merchants.
- A strategic, commercially-minded professional who understands how to deliver value and results for clients .
- An excellent communicator with experience leading QBRs, client reviews, and stakeholder management at senior levels.
- Passionate about building strong relationships, delivering successful programmes , and being a trusted partner to clients.
- A collaborative team player who thrives in a fast-paced, high-growth environment , and is ready to help scale the function,
What\’s in it for you?
- A key role in a rapidly scaling SaaS company that works with global brands like Skyscanner, HelloFresh, Lebara, JD Sports , and more.
- The opportunity to own relationships with enterprise clients and deliver high-impact loyalty programmes.
- A flexible remote-first role , with a team workspace available in Manchester .
- Career progression as part of a growing customer success and partnerships function.
- Profit share, share options, and great benefits including a rewards platform and health cash plan.
About Propello Cloud
Propello Cloud is a leading SaaS loyalty and rewards platform , helping brands drive acquisition, retention and engagement through bespoke white-label reward programmes. We power solutions for major clients across retail, travel, telco, energy, and financial services , delivering measurable outcomes with an agile and client-first approach.
We\’re on a mission to make loyalty smarter and more rewarding – for both businesses and customers.
Requirements
About the Role
As Senior Customer Success Manager , you will be responsible for leading the successful delivery and performance of loyalty and affiliate programmes for a portfolio of enterprise clients. You\’ll work closely with our Head of Customer Success , our partnerships team , and the wider product and delivery teams to ensure that every programme delivers value, impact, and commercial growth.
You\’ll play a key role in building long-term relationships, running QBRs, managing ongoing programme improvements, and supporting the growth of our client base.
Key Responsibilities
Client & Programme Delivery
- Manage a portfolio of enterprise clients, acting as their primary point of contact and strategic advisor .
- Oversee the ongoing delivery and optimisation of loyalty and rewards programmes.
- Lead regular performance reviews and QBRs , using data insights to inform recommendations.
- Coordinate with internal teams (marketing, partnerships, product, and tech) to ensure smooth delivery and client satisfaction.
Affiliate & Merchant Engagement
- Collaborate with the partnerships team to source, onboard and manage affiliate merchant offers that align with client goals.
- Help ensure that offers are relevant, high-performing, and brand-aligned , contributing to programme engagement and ROI.
Commercial Growth & Retention
- Identify opportunities to grow client accounts through upselling, renewals, or added services.
- Ensure programme performance is linked to client KPIs and helps drive measurable business outcomes .
Internal Leadership
- Support the Head of Customer Success in driving best practice across the team.
- Help mentor junior CSMs and contribute to internal process improvement and knowledge sharing.
The Ideal Candidate Will Have…
- 5+ years\’ experience in a Customer Success, Account Management , or Client Delivery role within SaaS, loyalty tech, or marketing services .
- Experience working with affiliate partnerships or managing loyalty content/offers.
- Strong understanding of customer loyalty, engagement, and lifecycle marketing .
- Excellent client-facing skills and a track record of building relationships at a senior level .
- A data-led mindset – confident using dashboards, analytics and insights to guide performance.
- Experience delivering QBRs , running workshops, and managing performance improvements.
- Commercially aware – able to spot upsell opportunities and guide clients to long-term success.
- Highly organised and detail-oriented, with the ability to manage multiple complex programmes.
- A confident presenter, able to communicate clearly to both internal and external stakeholders.
Benefits
The Package
- Competitive base salary + bonus
- Profit share and equity options
- Remote-first working policy
- Optional Manchester workspace
- Pension scheme
- Health cash plan
- Access to Propello rewards programme
- Generous holiday allowance
- Ongoing learning & development opportunities
How to Apply
If you\’re excited about the prospect of joining a fast paced business development team in a fast-growing SaaS company, we\’d love to hear from you.
Send your CV and cover letter to
#J-18808-Ljbffr
Customer Success Manager employer: Propello Cloud
Contact Detail:
Propello Cloud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer loyalty and engagement programmes. Understanding what works for enterprise clients will help you speak their language during interviews and demonstrate your strategic mindset.
✨Tip Number 2
Network with professionals in the SaaS and customer success space. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at companies like Propello Cloud.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven programme performance. Use data and metrics to back up your achievements, as this aligns with the data-led mindset they are looking for.
✨Tip Number 4
Research Propello Cloud's existing partnerships and loyalty programmes. Being knowledgeable about their current offerings will allow you to suggest innovative ideas during your interview, showcasing your proactive approach and genuine interest in the role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, and loyalty programmes. Use specific examples that demonstrate your ability to manage enterprise-level clients and deliver results.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the role. Mention your experience with affiliate partnerships and your strategic approach to client relationships.
Showcase Your Communication Skills: Since excellent communication is key for this role, provide examples of how you've successfully led QBRs or client reviews. Highlight your ability to engage with senior stakeholders and build strong relationships.
Demonstrate Data-Driven Decision Making: Include instances where you've used data insights to inform decisions or improve programme performance. This will show your data-led mindset and ability to drive measurable outcomes for clients.
How to prepare for a job interview at Propello Cloud
✨Showcase Your Experience
Be prepared to discuss your previous roles in Customer Success or Account Management, especially any experience with enterprise-level loyalty programmes. Highlight specific examples where you successfully managed client relationships and delivered measurable results.
✨Demonstrate Data-Driven Decision Making
Since the role requires a data-led mindset, come equipped with examples of how you've used analytics and insights to inform your strategies. Be ready to discuss how you’ve leveraged data to improve programme performance and drive client success.
✨Prepare for QBR Discussions
As leading QBRs is a key responsibility, practice how you would present performance reviews. Think about how you can effectively communicate insights and recommendations to clients, ensuring they see the value in your proposed strategies.
✨Emphasise Relationship Building Skills
The ability to build strong relationships is crucial. Prepare to share stories that illustrate your collaborative approach and how you've successfully engaged with senior stakeholders. This will show your potential employer that you can be a trusted partner to their clients.