At a Glance
- Tasks: Coordinate client services and support in a fast-paced packaging environment.
- Company: Join Propelis, a leader in innovative packaging with over 150 years of experience.
- Benefits: Gain valuable experience, work in a dynamic team, and develop your skills.
- Other info: Opportunity to grow in a global company with diverse clients and projects.
- Why this job: Be part of a creative team that drives brand success and delivers impactful solutions.
- Qualifications: Strong organisational skills, attention to detail, and good communication abilities.
The predicted salary is between 28800 - 48000 £ per year.
With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are uniting to form SGX—a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers—all with a focus on reducing complexity, delivering flawless in-market execution, and leveraging global reach to drive consistency and impact at scale.
We are looking for a Client Coordinator to join the team here at Propelis. We are looking for someone with good organisational skills, that will be happy working in a fast-paced artwork and packaging environment. Candidates who have worked in a position where they are required to have an excellent attention to detail coupled with good communication skills. The position is focused on client services and client support and will involve working with multiple clients where you will provide a unique service. You will be part of the client services team who are responsible for the communication of technical information for the purpose of creating new and existing product packaging.
Role and Responsibilities:
- Interacting with the Artwork Production and QC team
- The entering of client information into the Product Lifestyle Management system
- Communicating job progress and answering customer queries by telephone, Teams & email.
- Interpreting results/reports and taking appropriate actions, liaising with staff and clients.
- Producing electronic certificates, reports and invoices in an accurate and timely manner.
- Contributing to credit control activities as required
- Liaise with and support the Global sales and marketing managers as required.
- Booking in and sending out of samples
- Participation in team meetings and assisting with actions/projects.
- Contributing to the upkeep and improvement of office processes and procedures
- Liaising daily with the Print development team
Qualifications/Requirements:
- Enjoy working as part of a team
- Ability to communicate with staff, clients and at all levels
- Good IT skills including MS Word, Excel and Outlook as you will be responsible for amending excel spreadsheets.
- Good literacy and numeracy skills as you will be producing reports and documents.
- Work under pressure and to be able to determine and organise priorities.
Propelis is a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies.
Client Coordinator in Manchester employer: Propelis
At SGX, part of the Propelis Group, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to thrive. As a Senior Creative Design Manager, you will benefit from extensive professional development opportunities and be part of a collaborative team that values creativity and forward-thinking. Located in a vibrant area, our company offers unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Coordinator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Propelis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Propelis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Propelis:Your cover letter is your chance to shine! Tell us why you want to work at Propelis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Propelis!
How to prepare for a job interview at Propelis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
