Join an org in high growth phase with strong backing
The Role
Joining a fast growing business, as an IT Director here you will take ownership of the reliability, security and performance of their internal technology estate. This is a hands on technical leadership role rather than a purely strategic one. You will be the person who keeps internal systems running smoothly, integrated and secure, while managing the vendors and partners who support them.
Whilst this role does not own the functional design of any individual business platform it will own the technical plumbing behind it: APIs, data flows, uptime, access and security across the wider systems estate.
Key areas of responsibility include:
- Owning the technical health of internal business systems (CRM, finance, HR, telephony, data warehouse and more), ensuring they operate reliably and securely
- Maintaining the integrations connecting these systems, resolving issues quickly when data flows break
- Overseeing the stability, performance and security of the wider IT infrastructure, including networks, servers, cloud services and endpoints
- Owning IT security posture, covering access controls, patching, endpoint protection and monitoring
- Building and maintaining resilience and disaster recovery plans, including regular testing and backup integrity
- Managing relationships with external technology vendors and managed service providers, owning SLAs and contract performance
- Running the internal helpdesk function and owning the lifecycle of technical equipment
- Acting as the technical subject matter resource on cross functional projects, translating business requirements into technical implementation plans
- Act as a Project Manager for internal project related to business systems and operational processes such as automation and using AI. Own the planning, governance, delivery, reporting, risk management and successful completion of internal technology and business process change projects.
About You
We are looking for someone who has genuinely operated as a hands-on technical leader, not purely a manager. You will likely have:
- Seven or more years in IT operations or infrastructure roles, including two to three years in a leadership or senior technical capacity
- Experience managing infrastructure, security and integrations across multiple internal business systems
- A track record of managing external vendors, MSPs or technology partners and holding them to account against SLAs
- Experience building or maintaining disaster recovery and business continuity plans
- Comfort operating in a smaller company where the role is genuinely hands on rather than purely managerial
On the technical side, you should bring:
- Strong working knowledge of API integrations and middleware or iPaaS concepts
- A solid understanding of network, server and cloud infrastructure (Azure, AWS or GCP)
- Strong IT security fundamentals, including identity and access management, endpoint security and patch management
- Familiarity with common SaaS business systems and how they typically integrate with one another
- Experience with helpdesk or service management tooling and ticketing systems
You will be a clear communicator, comfortable explaining technical risk to a non technical leadership team, and pragmatic in how you balance risk management against the pace of a smaller business.
Above all, we are looking for someone who is happy to be the single point of accountability for IT without a large team beneath them.
The Company
This is an established, growing business that relies on a connected set of internal systems to operate day to day. They are looking for someone to take full ownership of the technology that keeps the business running, working closely with the CEO and wider leadership team.
Start Date and Logistics
This is a permanent, full time position based in Wokingham, with three days per week onsite and two days working from home. Start date is flexible depending on notice period.
What Should You Do Next
If you have a strong background in IT infrastructure, security and systems integration, and are ready to take full ownership of a company's technology estate, please share your CV by clicking apply. For any questions, reach out directly.
IT Director - SaaS - Growing Org in Wokingham employer: Propel
At Propel, we pride ourselves on being an excellent employer that fosters a dynamic and inclusive work culture. Our Customer Experience Associates enjoy a hybrid working model, ample opportunities for professional growth within Customer Success and Operations, and a commitment to ongoing development, all while making a meaningful impact on customer interactions in a fast-paced environment.
